Job Purpose
To manage a profitable property portfolio in line with business strategy, which entails managing and mentoring a team to achieve shareholder value.
Financial Tasks and Duties:
- Preparation and presentation of the annual operational budgets which provides an indication of performance ahead.
- Management of tenant arrears.
- Measurement of monthly property performance against the annual approved operational budget.
- Ensure that monthly reports are completed timeously.
Administration Related Functions:
- Collaborating with internal departments to ensure effective management of the larger repairs and maintenance, approving all related repairs in terms of SODA.
- Utilizing business tools to effectively manage the portfolio (Power BI, Freshdesk, MDA, etc.). Presentation of portfolio performance at monthly controlling office meetings.
- Approving all credit control admin instructions in terms of SODA.
- Approving all leasing-related instructions in terms of SODA.
- Ensuring adherence to processes in terms of company policy and procedures.
- Managing other administrative processes related to effective management.
Operational Tasks and Duties:
- Manage and monitor various inspections conducted by the Property Manager.
- Administer customer service queries in a timely and effective manner.
- Conduct regular building visits with subordinates.
- Chair monthly financial, team, and building manager meetings.
- Contribute to Sales & Marketing meetings with innovative ideas.
- Identify and motivate improvements to poorly performing properties.
- Effectively manage and interact with subordinates and internal departments to reduce vacancies and improve income.
- Manage the renewal process with existing tenants to achieve the best possible outcome.
- Interact and build relationships with all stakeholders.
Staff Management:
- Coaching and mentoring of staff.
- Motivate and encourage team members to perform effectively.
- Monitor and manage performance agreements.
- Identify and manage poor performance by developing effective corrective plans.
- Provide constructive feedback regarding performance.
- Oversee the work of subordinates to ensure compliance with requirements.
- Mediation between parties when required to ensure effective resolution.
- Select and recruit new staff members.
- Identify talent and encourage development and retention of staff.
Working Conditions:
Office Based. Regular local travelling required within Gauteng province. Own transport essential.
Qualifications & Experience:
- Tertiary qualification in Property Management related qualification preferred.
- 5-10 years’ property experience preferred.
- Estate Agencies Affairs Board Competency Certificate (NQF Level 4).
- Code 08 Drivers License required.
Skills & Knowledge Required:
- MS Office skills required:
- MS Word – Intermediate
- MS Excel – Intermediate
- MS Outlook – Basic
- Management Experience
- Financial acumen.
- Property management knowledge required.
- Basic administrative knowledge and skills required.
- Good report writing skills.
- Staff management skills.
- A holistic understanding of the business required.
Personal Attributes:
- Problem solving: find solutions when emotions are involved.
- Reality testing: be objective; see things as they really are.
- Impulse control: resist or delay impulse to act.
- Flexibility: adapting emotions, thoughts, and behaviors.
- Stress tolerance: coping with stressful situations.
- Interpersonal relationships: building mutually satisfying relationships.
- Empathy: understanding & appreciating how others feel.
- Independence: be self-directed and free from emotional dependency.
- Assertiveness: communicating feelings and beliefs; being non-offensive.
- Management: the strategic use of resources and employees to reach organizational goals.
- Social confidence: be self-assured and at ease with people in all types of social situations.
- Persuasion: negotiating, selling, influencing, and attempting to persuade people.
- Multitasking: dealing with several activities at a time.
- Teamwork: cooperation with others, good-natured attitude.
- Persistence: sticking with tasks, not giving up.
- Rule following: adhere to rules and strictly follow work regulations.
- Attention to detail: focus on details and strive for perfection.
- Planning: enjoy making detailed and long-term plans.
- Innovation: creative and open-mindedness.
- Analytical thinking: like solving complex problems and analyzing information.
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