Job description:
We are seeking an accomplished and dynamic General Manager to lead a luxury hotel’s operations, located within Franschhoek. The ideal candidate will be responsible for overseeing daily operations, managing budgets, driving revenue growth, and cultivating a high-performing team. This role demands a hands-on approach to leadership and an entrepreneurial mindset to achieve both operational excellence and financial targets.
Key Responsibilities:
- Lead day-to-day operations of the hotel, ensuring smooth functioning across all departments.
- Uphold exceptional service standards to ensure a memorable guest experience.
- Act as a host and ambassador for the hotel, enhancing guest relations and satisfaction.
- Ensure the property, fixtures, fittings, and equipment are well-maintained and up to required standards.
- Develop and implement a marketing strategy, in coordination with the managing company, focusing on growth and profitability.
- Create, manage, and control operational budgets in line with targets.
- Analyse financial data, including sales, revenue, and expenses, to assess and refine operational strategies.
- Recruit, train, and develop a skilled, motivated team that delivers exceptional service.
- Establish a performance review process for all Heads of Departments (HODs) and staff to ensure accountability and growth.
- Foster a positive workplace culture, ensuring staff motivation, productivity, and adherence to company standards.
- Create and implement a comprehensive sales and marketing plan to drive revenue and occupancy.
- Engage in networking and community engagement to build client relationships and elevate the hotel’s brand.
- Ensure compliance with all statutory and regulatory requirements.
Requirements:
- At least 5 years of experience as General Manager within a luxury boutique environment.
- Matric (Grade 12) essential.
- Degree in hospitality or related field of study essential.
- Proficient in interpreting financial statements and KPIs, with a strong understanding of budgeting and profitability management.
- Proficiency in property management systems, point of sale systems, and Microsoft Office suite (Word, Excel, Outlook).
- Demonstrated experience in team leadership, with the ability to recruit, train, and inspire staff.
- Exceptional ability to enhance the guest experience and resolve guest issues.
- Willingness to work hospitality hours and to assist in all operational areas as needed.
- Strong verbal and written communication skills in English; additional languages are advantageous.
- Ability to anticipate challenges, provide solutions, and drive continuous improvement in hotel operations.
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