Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.
What will you do?
To develop the current high standard of service to Niche intermediaries further. This is essentially a client service role that requires strong relationship building and team management skills.
Key Outcomes
The following outcomes will be expected to be achieved by the Niche Manager:
- Leadership
- Influencing team members to achieve Client Service’s strategic objectives
- Understanding the Glacier Client Services strategy and its impact on the team
- Growing and implementing the Glacier vision for Niche
- Administration & Communication
- Resolution & guidelines for technical / complex enquiries
- Management of Niche workflow and efficiencies
- Liaison role between Niche, Glacier Client Services and Distribution teams
- Decision Making
- Prioritisation / delegation of work
- Managerial Functions
- Performance Management
- Recruitment
- General people management
- Coaching & Training
- Ongoing Coaching & identification of training and development needs
Qualifications and Experience
- Matric / Grade 12
- Relevant financial qualification and completion of applicable regulatory exams
- 3 – 5 years Glacier experience with exceptional Glacier product and process knowledge.
- Proven management experience will be an advantage.
- Knowledge of the Life and Life Investment industry will be to your advantage.
- The ability to travel independently
- Relationship Building Skills
- Understanding of the financial intermediary market
- Client Service Orientation
- Training & Coaching skills
- Analytical Thinking & Problem-solving skills
- Ability to work on many tasks simultaneously
- Initiative / Function independently
- Knowledge of economic principles & economic environment / investment products
Attributes
- Positive, enthusiastic attitude
- Teamwork
- Ability to thrive under pressure
- Honesty, integrity and respect
- Empathy
What will make you successful in this role?
Diploma or Grade 12 with 6 to 8 years related experience.
Knowledge and Skills
Support function management
Operations Management
Relationship Management
Management of employees
Personal Attributes
Optimises work processes - Contributing through others
Builds effective teams - Contributing through others
Decision quality - Contributing through others
Directs work - Contributing through others
Core Competencies
Cultivates innovation - Contributing through others
Customer focus - Contributing through others
Drives results - Contributing through others
Collaborates - Contributing through others
Being resilient - Contributing through others
Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
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