To provide specialist technical expertise and support in installing, testing, tuning, optimising, diagnosing problems, repairing, upgrading and maintaining both externally and internally supplied hardware and systems software (i.e. operating systems, data management products, office automation products, embedded systems) and other utility enabling software and related equipment.
Job Responsibilities
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
• Enable recommendations of system hardware and software tuning through gathering of performance statistics from the Information Communication and Technology (ICT) platforms.
• Mitigate risks in the event of system hardware or software failure by collecting critical information, adhering to agreed procedures and executing standard fixes.
• Identify problems by investigating potential and actual service problems; escalate and/or apply standard fixes.
• Support technology decisions by maintaining awareness of existing and emerging software and hardware solutions.
• Support the business process needs of the organization by performing a variety of technical tasks in the diagnosis, repair, maintenance and installation of computers and/or related equipment.
• Ensure compliance to relevant standards and policies by preparing and maintaining operational documentation for relevant system software products.
• Solve problems by independently addressing incidents of a standard nature.
• Ensure smooth work flow by participating in Disaster Recovery (DR) procedures.
• Ensure all work tasks are completed through adherence to organisational processes.
• Ensure the correct and effective use of system hardware and software by implementing and advising on systems development and service delivery staff on policies, procedures and standards.
• Ensure smooth workflow in obtaining required service by liaison with vendors and repair personnel.
• Ensure client needs are met by participating in client progress reports.
• Ensure customer needs are met by facilitating sign-off of designs by relevant stakeholders.
• Keep abreast of legislation and other industry changes that impact on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing with team.
• Monitor system efficiency against published service level agreements (SLA) through collection of performance data.
• Ensure operational cost reduction by ensuring overtime and time are captured correctly and timeously.
• Ensure due dates for report delivery are met by running reports that support team decisions.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Essential Certifications
- Completed MCTS, Foundational certificate VMware /SOLARUS, AIX. Certificate of attendance in IBM technologies specific to domain.
Minimum Experience Level
3 years experience in Systems Engineering
Technical / Professional Knowledge
- Administrative procedures and systems
- Data analysis
- Microsoft Office
- Relevant regulatory knowledge
- Business writing skills
- Single Operating system
- Computer Hardware & Software
- Specific technology of relevant to domain
- Domain specific utilities
- Customer Focus
- Initiating Action
- Work Standards
- Managing Work
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