This role will provide technical support for internal IT-related matters and duties, including the careful assembly, packaging, and preparation of hardware devices used in our products.
OBJECTIVES (main duties and responsibilities)
- Serving as the first point of contact for IT support within the organisation
- Assisting in setting up and maintaining computer and network systems
- Diagnosing and troubleshooting basic software and hardware issues
- Repairing and replacing damaged computer and network components
- Supporting people whenever they encounter challenges with computers and network devices
- Maintaining and updating technical documentation regularly
- Courier/Collect/Deliver hardware and devices to customers or suppliers
- Maintain hardware inventory list and keep the storeroom updated and clean
- Assemble ruggedized Raspberry Pi units and other basic hardware components
- Manage 3D printer output and capacity for ruggedized Raspberry Pi components
ROLE REQUIREMENTS
Formal Qualifications
- Basic experience in IT support or IT technician roles
- Driver’s licence (This role will include some travelling)
Knowledge, Skills & Experience
- Demonstrates ownership and responsibility in tasks.
- Capable of working independently with minimal supervision.
- Familiarity with Windows, Mac, and Linux operating systems
- Problem-solving skills
- Technical documentation skills
- Organisational and interpersonal skills
Job Related Experience
AgrigateOne prefers candidates who have worked in similar roles such as IT Help Desk, IT Support, and related positions. Should have a basic understanding of mobile and desktop operating systems, with a willingness to learn more advanced aspects on the job.
LANGUAGES
English
Afrikaans (Beneficial)
CULTURE
- Someone to enhance the positive company culture with a high emphasis on morals, values, and diversity
- Preferably someone with a passion for/experience in the agriculture and/or logistics & technology industries
- A go-getter that can grow with the company
COMPANY OVERVIEW
Visit our About Us page to discover more about our culture, work ethic, and vision.
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