Large Hospitality- Travel and Tourism Headoffice is looking for a suitable Candidate to fill the above position as Collections Consultant
Purpose of the Position
- To ensure collections targets are met and high service levels are maintained at all times. To ensure that all owners are assisted in a friendly and in a courteous manner and that all queries are resolved in line with our Service Level Agreement.
Key Performance Areas
- Effectively attend to debtor’s book to ensure arrears are kept to a minimum
- Maintain the high levels of Service Delivery required in the department
- Utilise various methods of correspondence such as email and whatsapp
- To achieve efficiency and quality standards as per company policy and procedure
- Resolve matters effectively and improve collection figures
- Ad hoc duties where required
Competencies Required
- Target driven
- Accurate, organised and able to multitask
- Strong customer services orientation
- Handling difficult calls in a patient and understanding manner
- Decision making and problem solving
- Well-presented and spoken and conscious of brand representation
- Ability to work under pressure
- Dependable
Qualifications & Experience
- Strong Credit Control Experience required
- Experience in a credit control or collections environment
- Good administrative skills
- MS Office and Electronic Mail
- Previous Dialer and Call Centre Agent Experience Essential
- Previous Microsoft Teams Experience an advantage
- Excellent communication skills (verbal and written) Afrikaans an advantage
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