Datacentrix is looking for a Monitoring Manager who will be responsible for managing and guiding the monitoring team and assisting with 3rd-line technical support on Opmanager and Site 24. The role requires someone with knowledge and experience in Windows Server Support and Network Support and someone who can manage an environment that operates 24/7.
Qualifications and Experience Required:
- Matric
- IT Degree/Diploma or relevant Qualification
- ITIL Foundation
- CCNA, MCSE, ManageEngine Products
- Experience with Network Management and Infrastructure support
- Network support LAN/WAN, WIFI Expertise
Responsibilities:
- Ensure best practices per device are set across all clients
- Dependency mappings are done correctly
- Taking ownership of the monitoring environment
- WAN/LAN latency monitoring
- Daily tasks and routines
- Certificate application on central server and probes
- Advise on where improvements can be made and assist with this
- Best-known procedures / call logging, escalations
- Guidance and advice on APPMAN and Site 24/7
- Manage security solutions for all monitoring tools
- Ensure monitoring standards are in line with Customer Policy
- Maintain all Customers' monitoring tools daily
- Administer and maintain monitoring rules and alerts
- Manage all monitoring for network hardware and equipment, routers, switches, and other Network Devices, infrastructure, servers, applications, and websites
- Ensure reliable network connectivity and that the networks are monitored
- Monitor all devices and applications performance
- Perform capacity monitoring of all systems for customers
- Real-time monitoring and analysis of all alerts
- Threshold-based monitoring for capacity and performance monitoring
- Monitor hardware failures and backups
- Ensure effective backups of configurations for monitored systems
- Create priority incidents, make follow-ups, and communicate the status to affected users
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