Business Intelligence Manager

SBV Services (Pty) Ltd. • Other • City of Johannesburg Metropolitan Municipality, Gauteng, South Africa • $200 - $300 / year • 2d ago

Set the Technology Strategy & Innovation for your area of responsibility.

Partner with stakeholders to define business and systems requirements for new information technologies, with focus in the areas of BI, analytics, and data warehousing.
Influence design of the Data Strategy through business and industry insights, research as well as global best practices.
Drive the efficient utilization of data resources across different business units and global locations (if applicable).
Develop and implement business intelligence competency center (BICC), that includes annual reviews.
Facilitate system feasibility studies, proof of concepts, pilot project, and testing on a continuous basis to improve services.
Develop, implement, and maintain all key BI and data management policies and procedures, inclusive of BI/EDW architecture, data centers, standards, purchasing, monitoring, and service provision.
Develop, plan and implement Business Intelligence (BI) framework, Data Extraction, Data Staging, Data Transformations, Analytical Processing (OLAP), and Data Mining.

Lead Analysis and Planning Activities

Define the short- and long-term plan for the corporate BI/analytics program to ensure effective delivery of information that meets current and future requirements.
Strategic thinking and the ability to develop and execute plans based on priorities for the business.
Analyze existing operations and make recommendations for the improvement and growth of the BI/EDW architecture to system owners.
Conduct research and remain current with the latest data technologies and solutions in support of future data management procurement efforts.
Implement best practices for effective problem resolution for a high availability, 24/7, global environment.

Set the Design for your Area of Responsibility

Influence design of reporting and analysis through industry best practices and ensuring alignment to the Technology and business strategy.
Develop global maintenance schedules for BI and data warehousing systems (daily, weekly, monthly, annually).
Examine, refine, and develop BI metrics.
Facilitate and participate in Design Forums ensuring representation of BI, Technology and other stakeholder requirements.
Business and design decisions are driven by optimized robust customer and operational performance data.
Oversee the design, development and deployment of all reports, dashboards, and information artifacts relating to Business Intelligence across the organization.

Lead Implementation and Execution Activities

Manage the deployment, monitoring, maintenance, development, upgrade, and support of BI/EDW systems, including data architecture, data integration, high availability, security, and data privacy.
Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding information-based decision making.
Implement actionable intelligence to operational and technology stakeholders to improve customer and colleague experiences, reduce demand and costs.
Assist in the provisioning of end-user services, including user hotline and technical support services.
Practice asset management for hardware, software, and equipment.
Enforce compliance with change management practices conform to organization-wide standards.

Lead Risk & Quality Management

Strive for quality development coding with zero defects.
Ensure data integrity is preserved through data accuracy, consistency, completeness and timeliness.
Monitor and maintain compliance with audit requirements.
Maintain documentation and auditing of models, projects, and processes.
Adhere to legislative requirements and Group policies and procedures.
Preside over disciplinary hearings on behalf of SBV in alignment with statutory requirements and the policies & procedures of SBV.
Effectively communicate and embed new processes and procedures as they occur addressing or escalating matters / concerns to the SME’s (subject matter experts) when required.

People Management

Establish, embed, and maintain business intelligence standards, including continuous improvement of working processes, effective use of organization-wide approaches to goal setting, personal development planning, and motivation for a high performing team.
Engaging and influencing senior colleagues to make changes/improvements based on the reporting the team is responsible for producing.
Passion for questioning data/analysis so that the team is not only delivering quality, actionable output but also developing their storytelling skills.
Continuously exploring ways of improving the team's toolkit and output and a proactive mindset.
Create an environment conducive to cross-functional skills transfer.
Creates a conducive environment which translates into productivity and high morale within SBV delivering on key performance areas.
Lead and manage the Talent Management Process within one’s department.
Lead and manage the end-to-end performance management process of employees.
Adhere to legislative requirements, company policies and procedures in respect of employment Health and safety practices.
Manage overtime / illegal overtime of one’s department through proper planning and staff rotation inclusive of driving the time and attendance system within one’s department.
Draft and execute training plans in conjunction with the Training Academy.
Create and implement strategies in collaboration with Change Management & HR to evaluate and maintain employee satisfaction.
Drive Transformation and BBB-EE initiatives to ensure sustainable alignment to the company scorecard.
Act as a change management architect in periods of change to ensure continuity.
Facilitate the necessary presentations, workshops or forums to ensure consistent and accurate communication is given across one’s department.

Drive the organization culture within one’s centre

Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.
Serve as a leader of the culture program driving the desired behaviours and encouraging employee engagement.
Create and implement strategies in collaboration with Change Management & HR to evaluate and maintain employee satisfaction.
Drive Transformation and BBB-EE initiatives to ensure sustainable alignment to the company scorecard.

Provide leadership to employees within the organization, creating a winning culture and high morale.

Act as a change management architect in periods of change to ensure continuity to operations.
Effectively communicate and embed new processes and procedures as they occur addressing or escalating matters / concerns to the SME’s (subject matter experts) when required.
Facilitate the necessary presentations, workshops or forums to ensure consistent and accurate communication is given across one’s centre/s.

Minimum Requirements: Work Requirements

5 years of product or technology experience (advantageous)
4 years’ experience with design and implementation of product roadmaps
3 years cloud technology big data, etc.
Experience in a fast-paced environment with competing demand, multiple partners, networked teams, and evolving needs.

Minimum Requirements: Education

Degree in Information Technology Management, Computer Science, Business Administration, Commerce or similar.
Latest ITIL and/or COBIT certification (advantageous).

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