PedicureManicure Supervisor (13469)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy, and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art, and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guests’ every need and surpass expectations.
Job Summary
The Bastien’s Studio Supervisor has the role to assist the Assistant Manager or Manager in the operation and administration tasks. He/She is an important link between the team and the management, ensuring that team members work in harmony.
BSS will be responsible for the daily operation of the team, including monitoring attendance, rota, grooming standards, display setup, and treatment SOPs. BSS is also responsible for training BTE and BT1 and is involved in the basic administration of the studio, updating all reports on the computer, and being aware of daily financial figures to drive the team towards targets.
Key Duties and Responsibilities
Main Duties and Responsibilities:
- Execute and explain all treatments.
- Recommend products to guests.
- Ensure quality and procedure of services provided in the studio.
- Verify information provided by team members.
- Ensure products are well presented and sold.
- Check cleanliness and tidiness of product displays.
- Prepare the team rota monthly and ensure team members are aware of duty timings.
- Know and check all standards from treatment bed setup to pantry display.
- Maintain perfect grooming standards in front of guests.
- Represent the Pedi:Mani:Cure Studio within the resort.
- Create a strong team through continuous training.
- Support team members in their new life within the resort.
- Review daily financial results and engage the team in targets.
- Check stock of products and inform management when reordering is needed.
- Update and maintain the guest database.
- Contribute to the perception of the Studio within the hotel.
- Ensure daily meetings with the team are conducted.
- Provide daily updates to management.
- Keep all information confidential.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined.
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