ROLE PURPOSE
To implement and manage a cleaning solution for Clients in accordance with the SLA
MAIN OUTPUTS
- Responsible for driving cleaning and hygiene for the Client
- Ensure delivery of efficient service as outlined in the Service Level Agreement (SLA)
- Implementation of an effective HSE, Quality & Risk Management system in conjunction with the Operations Manager, and in accordance to Client needs
- Conduct daily audits on services rendered and ensure that prescribed work quality and standards are sustained
- Assist in the management of projects and provide technical support, where applicable
- Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on services rendered
- Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions
- Provide monthly reports and feedback on continued compliance to the SLA
- Building strategic relationships both internally and externally
- Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback
- Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure
- Ensure adequate staff placement i.e. prepare suitable shift-roster and manage/approve applicable leave for subordinate employees
- Responsible for training, coaching, mentoring & development of subordinate employees
- Implement cleaner work schedules and evaluate and manage performance
QUALIFICATIONS AND SKILLS
The Applicant must meet the following requirements:
- NQF Level 6: Diploma Property Management, Project Management, Operations Management or related formal qualification
- Matric (Senior Certificate)
- Valid SA Drivers License
- 3 years relevant experience in Facilities Management, CRM, Property Management & Financial Management
- Facilities Management, CRM, Property Management
- MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), PRP
- Knowledge of OHS Act, ISO 9001 Quality Management
FUNDAMENTAL COMPETENCIES
- Initiative/Proactivity
- Deadline Driven & Highly Motivated
- Stress Tolerant
- Excellent Written Communication
- Solid Supervisory Skills
- Subordinates Capacity Building
- Customer Focus
- Negotiation Skills
- Analytical Skills
- Planning/Scheduling/Objective Setting
- Teamwork & Partnering
- Relationship Building
- Interactive Reasoning
- Excellent Oral Communication
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