To ensure ongoing maintenance and support to JIS Share Plan Client Liaison Officers, Team Leaders, Management, and clients.
Key Performance Areas:
- SYSTEMS ADMINISTRATION
- Utilise the Share Plan Services (SPS) system to monitor client accounts and events, including dividends, vestings and adhoc client requests.
- Validating and understanding received instructions and ensuring instructions are executed correctly.
- Manage e-mail and phone call interactions and closure of requests through Outlook or Genesys.
SUPPORT SERVICES: - Assist in the collection, preparation and distribution of information required for management and client reporting.
- Completion of project work or work for other teams as required.
- Maintain records of all work performed and report daily statistics to management.
- Communicate and liaise with other departments, directing to correct departments to meet client’s & participant’s needs.
- Render backup for areas where assistance is required.
COMPLIANCE: - Maintain and improve quality results by adhering to standards and guidelines, recommending improved procedures.
- Operate within controls and procedures to ensure the integrity of the JIS.
- Identify and report risks or areas of concern to management within area of responsibility.
- Ensure compliance with all relevant regulations and procedures to prevent risks.
CUSTOMER SERVICE: - Maintain effective working relationships with clients, participants and internal support teams (both internal and external) towards rendering highest quality of services.
- Identify and solve problems whilst demonstrating a high level of integrity in line with JIS core values.
COST CONTROL: - Promote the effective and transparent use of financial and other resources.
- Explore opportunities to mitigate wasted time.
- Recommend process improvements to reduce cost and mitigate risks.
TECHNICAL COMPETENCIES:
PROFESSIONAL KNOWLEDGE & SKILLS
- Knowledge of Shareholders, Employee Share Plans and BEE Schemes.
- Computer Literacy.
- Proficiency in MS Outlook, Word, Excel & PowerPoint.
Job Specifications:
Qualifications:
Experience:
- 1 – 3 years Registry / SPS experience in a Client Services environment.
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