Project Technical Lead
Our client, a Managed Service Provider (MSP) based in Rivonia, is looking for a Project Technical Lead. The company is technology-driven and utilizes technology to better aid and support their clients. We're looking for motivated and dynamic individuals who want to further their career in the IT industry.
As a Technical Manager, you will play a crucial role in overseeing and managing the technical aspects of our professional services, ensuring the successful delivery of services to clients. Your strategic thinking, technical expertise, and leadership skills will contribute to the continued growth and success of the organization.
Duties & Responsibilities
Technical Leadership:
- Act as the primary technical authority within the company, providing leadership and guidance for support and implementations.
- Collaborate with cross-functional teams, including project managers, solutions architects, and technical support staff, to ensure seamless project execution.
- Develop and set technical standards across the entire product portfolio and ensure that the standards are being adhered to.
- Define and implement necessary processes and procedures to ensure the smooth running of the entire technical team while eliminating single points of failure within the teams and processes.
- Define and implement a change control process for all internal as well as client changes.
Client Interface:
- Serve as the technical interface between clients and our organization, ensuring clear communication and understanding of client issues and requirements.
- Work closely with the sales department to understand client needs and contribute to pre-sales technical discussions.
- Attend meetings with key clients to provide technical input where necessary.
Problem Solving and Escalations:
- Utilize strong problem-solving skills to address challenges that may arise during project implementation or business-as-usual support.
- Proactively identify and mitigate potential risks, ensuring smooth transitions and a predictable customer experience.
- Define and implement a process to manage inter-team escalations as well as escalations to third-party vendors.
- Ensure that issues and escalations are resolved within the defined service level agreements.
- Collaborate with team members, fostering a positive and productive working environment.
- Drive accountability within the team, ensuring commitments and deadlines are met.
- Evaluate team members' skills and capabilities and define training plans for individual team members.
- Manage training by facilitating external trainers and content.
- Define training material and deliver continual internal training.
Desired Experience & Qualification
- Bachelor’s Degree in Computer Science, Information Technology, or related field.
- 8+ years of experience in the IT industry, with at least 5 years within an MSP.
- Proven leadership experience, with a track record of successfully managing technical teams.
- Strong interpersonal and communication skills, with the ability to effectively interface with clients and internal stakeholders.
- In-depth knowledge of IT project management methodologies and best practices.
- Familiarity with cloud technologies, cybersecurity, and network infrastructure:
- Strong Office 365 experience essential.
- Advanced networking skills a necessity: Strong understanding and experience in configuring switches with VLANs, Spanning Tree, LACP, and LLDP. Strong routing knowledge around static routing, dynamic routing, and subnetting.
- Strong firewall skills; Fortinet experience or similar is necessary. 5 years’ experience with firewalls is required.
- Knowledge and in-depth use of RMM and PSA tools essential. The company uses N-Able N-Central as our RMM tool and Connectwise Managed as our PSA. Experience with these tools or similar is essential.
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