Office & Reservations Administrator
Our client, an international institution that specializes in providing language courses, is looking for an Office & Reservations Administrator to join their team based in Sea Point, Cape Town.
Duties & Responsibilities
Main Responsibilities and Tasks :
Reservations: - Process booking requests onto the designated booking system and issue all booking documents.
- Assist with bed allocation process.
- Attend to and support all student and agent questions, booking changes and enquiries.
- Chase payments via email or telephone for national and international schools.
- Production and ongoing administration of agency agreements.
Office Management: - Ensure efficient purchasing by assessing pricing between suppliers including effective management of service contracts.
- Provide guidance and oversight of purchasing by other employees.
- General personnel management including monitoring, preparing, and recording: Time and attendance.
- Payroll and accurate processing thereof.
- Health insurance policies.
- Employee files and related documents.
Bookkeeping and Finance-Related Responsibilities: - Maintain up-to-date records and communicate with the CFO.
- Calendar of events and office deadlines.
- Banking.
- Petty Cash.
- Debt Collection.
- Asset register management.
- Supplier reconciliations and payments.
- Invoice authorizations.
- On-time submission of tax returns to SARS.
Human Resource Assistance: Assist in the following:
- Ensure all staff have up-to-date signed contracts.
- Annual leave and sick leave forms are filled in.
- Collection of personal details.
- Ensure all staff respond to any new HR-related policies or procedures.
Student/Customer Engagement: Provide customer service support to students regarding their bookings, payments, and deposits.
Any other duties as may be required from time to time by the company.
Required Qualifications
Qualifications :
- Payroll Technician qualification or equivalent experience.
- Matric, including Maths and English, or equivalent.
- Accounts qualification or equivalent experience.
Experience :
- Previous Payroll experience.
- General office administration experience.
- Experience using the full range of Microsoft Office Suite.
Skills, Knowledge, and Abilities :
- Excellent level of spoken and written English.
- Accuracy and attention to detail, particularly when working to tight deadlines.
- Ability to work on own initiative as well as part of a team.
- Ability to use Microsoft Word and Excel.
Personal Attributes :
- Willingness to work non-standard hours when necessary.
- Ability to work under pressure.
- Ability to prioritize workload and deal with conflicting demands.
- Attention to detail.
Aptitude :
- Eager to learn and operate new IT systems.
- Positive on learning new skills.
Desirable :
- Experience of Using Payroll Software.
- Experience in using Microsoft Office.
Package & Remuneration
Monthly.
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