The purpose of the Employee Relations (ER) Specialist is to facilitate the implementation of the Company’s ER policies, procedures, and processes. The ER Specialist will further be responsible for ensuring best ER practices in all such processes in alignment with the Company’s HR Strategy. The ER Specialist will conduct internal workplace investigations and make formal recommendations regarding employer-employee challenges. The ER Specialist is responsible for ensuring the Company’s compliance with labour and employment law. The ER Specialist will partner with managers to evaluate the merits and consequences of corrective action to ensure a highly competent workforce, keeping a clear record of all administration pertaining to labour relations. Participates in the creation and rollout of ER policy & program initiatives.
Administration Management
- Drafting and reviewing company policies in line with business strategy, objectives and legislation.
- Ensure all outcomes (investigation, disciplinary etc.) are given within set times and deadlines as per business requirements.
- Overseeing the scheduling of processes such as disciplinary hearings; grievance inquiries; poor work performance processes etc.
- Overseeing and managing internal applications such as magnitude and capturing of interventions on ESS.
- Compiling investigative reports and recommendations to business.
- Responding to business queries and disputes within set timelines.
Employee Engagement and Development
- Ensure consistency in terms of the application of policies and procedures.
- Assisting managers in terms of staff development and engagement.
- Engaging both employees and line managers to find amicable solutions regarding employee disputes and grievances.
- Building and maintaining good relationships with managers and employees.
- Providing training to employees and managers in terms of legislative requirements, policies and best ER practices.
Service Delivery
- Optimisation of working hours through prioritizing tasks and responsibilities.
- Implementing initiatives to pro-actively address trends in terms of disputes and ER matters.
- Providing an advisory service to both the business and its employees respectively.
- Attending to and advising business on CCMA and Bargaining Council disputes to ensure a positive outcome.
- Facilitating and supporting business in terms of in-house legal processes such as restructurings / retrenchment / union negotiations etc.
Reporting:
- Monitoring internal labour relations climate, trends and submitting relevant reports.
Stakeholder Engagement:
- Training and Facilitation on Company Policy and Labour Law related content: Evaluate feedback and behaviour of individuals after receiving training.
- Conflict management and appropriate levels of discipline maintained.
- Demonstrate leadership in conflict situations.
- Support Company Transformation Plan Strategy.
- Discuss non-compliance with the relevant people.
- Communicate action plan to address non-compliance.
- Receive feedback on progress of action plan.
QUALIFICATIONS
MINIMUM:
- Employee Relations Management Diploma or equivalent (NQF Level 6).
IDEAL:
- Post Graduate Qualification (NQF Level 8/9) would be advantageous.
EXPERIENCE
- Minimum of 5 years’ experience in Labour Law / Employee Relations Management.
- Sound knowledge and experience of S.A Legislation and Employment Labour Laws.
- Experience in overseeing and facilitating various ER processes.
- Employment Equity.
- Occupational Health and Safety.
- Representation at CCMA and Bargaining Council Forums.
- More than 5 years’ experience.
- Experience in a unionized environment.
- Knowledge and experience within the pharmaceutical industry.
TRAINING REQUIRED
- Word.
- Excel.
- PowerPoint.
- Internal HR Systems.
Specific Requirements/Other important information
- Legal interpretation of labour laws.
- Advanced negotiation and attention to detail.
- Advanced Legal Drafting Skills (e.g. policies, agreements, etc).
- Ability to prioritise large workload.
- Ability to maintain policy guidelines in pressured situations.
- Ability to act independently.
- Ability to accept and take charge of projects / ad-hoc tasks allocated on short notice.
- Ability to deal with conflict.
- Culturally aware with good ethics.
- Ability to manage diversity and complexity.
- Use discretion and maintain confidentiality at all times.
COMPETENCIES
- Analytical skills.
- Legal interpretation.
- Clear and effective communication (written & verbal).
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