Who are we?
Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.
What will you do?
To develop the current high standard of service to Niche intermediaries further. This is essentially a client service role that requires strong relationship building and team management skills.
Key Outcomes
The following outcomes will be expected to be achieved by the Niche Manager:
- Leadership
- Influencing team members to achieve Client Service’s strategic objectives
- Understanding the Glacier Client Services strategy and its impact on the team
- Growing and implementing the Glacier vision for Niche
- Administration & Communication
- Resolution & guidelines for technical / complex enquiries
- Management of Niche workflow and efficiencies
- Liaison role between Niche, Glacier Client Services and Distribution teams
- Decision Making
- Prioritisation / delegation of work
- Managerial Functions
- Performance Management
- Recruitment
- General people management
- Coaching & Training
- Ongoing Coaching & identification of training and development needs
Qualifications and Experience
- Matric / Grade 12
- Relevant financial qualification and completion of applicable regulatory exams
- 3 – 5 years Glacier experience with exceptional Glacier product and process knowledge.
- Proven management experience will be an advantage.
- Knowledge of the Life and Life Investment industry will be to your advantage.
- The ability to travel independently
Competencies
- Relationship Building Skills
- Understanding of the financial intermediary market
- Client Service Orientation
- Strong communication skills
- Training & Coaching skills
- Analytical Thinking & Problem-solving skills
- Leadership skills
- Ability to work on many tasks simultaneously
- Initiative / Function independently
- Decision-making skills
- Knowledge of economic principles & economic environment / investment products
Attributes
- Positive, enthusiastic attitude
- Teamwork
- Ability to thrive under pressure
- Honesty, integrity and respect
- Empathy
What will make you successful in this role?
Qualification and Experience
- Diploma or Grade 12 with 6 to 8 years related experience.
Knowledge and Skills
- Support function management
- Operations Management
- Relationship Management
- Management of employees
Personal Attributes
- Optimises work processes - Contributing through others
- Builds effective teams - Contributing through others
- Decision quality - Contributing through others
- Directs work - Contributing through others
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
- Cultivates innovation - Contributing through others
- Customer focus - Contributing through others
- Drives results - Contributing through others
- Collaborates - Contributing through others
- Being resilient - Contributing through others
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
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