Johannesburg / Gauteng / South Africa / Information Technology / Full time
Responsibilities
- Providing day-to-day technical support to users of AlplaPROD.
- Support the implementation of new features released for AlplaPROD as communicated by the Corporate IT for Operations team.
- Taking note of and following guidelines with regards to AlplaPROD, as communicated by the Corporate IT for Operations team.
- Reporting new requirements for AlplaPROD to the Systems Analyst (SOAF).
- Escalation of unresolved AlplaPROD support queries to Corporate IT for Operations team as necessary.
- Support, implementation, and maintenance of IT equipment related to the supply chain system, for example, barcode scanners and barcode label printers.
- Maintaining an asset register of all IT equipment related to AlplaPROD.
- User access management of AlplaPROD, including facilitating approvals of user access requests.
- Management and configuration of shared user accounts used by plant operations.
- Training of AlplaPROD process owners when required, for example, when process owners leave the company, or if training is required due to changes or new features in AlplaPROD.
- Maintaining a good relationship with the local CTO responsible(s) and provide support for the implementation of CTO processes as required.
- Provide technical support to users for Excel-based reports linked to AlplaPROD.
- Monitor integration between AlplaPROD and D365 F&O (interfaces), and resolve or escalate problems as necessary.
- Escalate master data issues in AlplaPROD or D365 F&O to master data responsible as necessary.
- Support implementations of AlplaPROD in new plants.
- Support the Systems Analyst (SOAF) in the performance of his duties.
What makes you great
- Relevant IT or supply chain related degree or diploma.
- Excellent understanding of supply chain processes and systems in a manufacturing company is essential.
- Supply chain experience in a manufacturing company would be an advantage.
- Excellent problem-solving ability is a must.
- Experience with AlplaPROD would be an advantage.
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