Overview:
The Senior Manager of Application Services leads the strategic and tactical planning, development, and operational management of business applications and integration services. This role requires a blend of leadership and managerial skills, along with hands-on technical expertise.
Key responsibilities include overseeing major enterprise projects like ERP implementations and Atlassian migrations, as well as ensuring the day-to-day operations, integrity, and security of the organization’s application portfolio (including on-premises, cloud, and SaaS solutions). The role also ensures that the application portfolio aligns with business needs, follows best practices, and meets compliance standards such as SOX, ISO, and NIST.
Responsibilities:
- Provide leadership, vision, and direction to the team and function of Application Services with a goal of ensuring our tools work in a global context.
- Accountable for the provision of policy, process, and internal standards together with supporting documentation, templates and checklists relating to the planning, design, development, configuration, and implementation of business application services (i.e., ERP, HRIS, CRM, Legal, Process Architecture, SaaS tools, Integration etc.).
- Functions as a strategic and tactical partner who listens to understand the requirements of cross-functional teams and leads the development, design, implementation, and operations relating to enterprise application services.
- Develop and control the annual operating and capital expenditure budget to ensure it is consistent with the strategic objectives and aligned to the plan.
- Implement and manage Application Services in accordance with governance, compliance, and quality policies and standards.
- This role is accountable for driving technology scoping, evaluation, selection and implementations.
- Architect business processes that are optimized to enable fit for purpose technology solutions.
- Hires and evaluates the performance of direct reports and provides ongoing coaching and staff development.
- Create a culture of continuous learning where the current and future technology trends are well understood to guide the technology requirements of the business.
- Develop relevant metrics, measures, and publish the performance of the services provided and enable continuous improvement activities.
- Deliver projects within agreed scope, budget and quality.
- This role will also be accountable for designing reusable solutions that are optimized to deliver a predictable total cost of ownership (TCO).
Qualifications:
- Bachelor's degree in computer science, information systems, or related field (equivalent work experience will also be considered).
- 10+ years’ experience managing Business Application Services (i.e., ERP, Process Architecture, Business Analysis, Integration, Automation) in a large complex/matrix global organization.
- Strong experience in applying and refining ITIL Service Management principles.
- Experience in Service-Oriented Architecture (SOA) and Microservices.
- Experience in Business Applications (i.e., HRIS, ERP, CRM, etc.).
- Experience in application interface integration development and support.
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