Job Title: Customer Services Advisor
Job Description:
Are you looking for an opportunity to jumpstart your career in the sales and service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a salary of R9,524.
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
We’re expanding our Customer Service Representative team at Concentrix, and we are seeking night owls to support a US campaign. Working from our bustling Braamfontein office, you’ll be working on site between 5pm and 4am.
What you will do in this role:
- Taking ownership of high profile, escalated cases from beginning to resolution
- Manage work order within business SLA's
- Consistently applying agreed behavioural and compliance standards
- Sharing knowledge and skills with other members of the team
- Communicating new information that is relevant to the campaign to colleagues, customers and managers
- Developing and maintaining current knowledge of the campaign
- Ensuring first contact resolution at all times
- Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
- Providing excellent customer experiences at all times
- Verifying and updating customer information
- Proactively offer solutions to any issues or concerns that customers might face
Your qualifications and experience:
- Have a minimum of 6 months international Call Centre experience (essential)
- Have a minimum of 6 months target driven sales experience (essential)
- Passed Grade 12
- Ability to work shifts aligned to UK business hours
- Proficient in English verbal communication
- Are self-motivated and highly responsible
What’s in it for you:
In this role, we offer benefits that help you support your unique lifestyle:
- A monthly salary of R9,524 (including campaign & night-shift allowances & location allowance) T&C applies
- Fantastic Employee Assistance Programme (EAP)
- Additional bonus earning potential up to R4,500
- Medical aid for main member
- Subsidized transport
- Group life cover
Are you ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their “employer of choice.” Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
Eligibility to work: In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location: ZAF Johannesburg - 19 Ameshoff Street, Johannesburg
Time Type: Full time
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