Job Description
We are looking for a talented and multi-skilled Desktop Support Engineer to join our dynamic team of IT professionals in Johannesburg. The successful candidate should have a passion for IT and be extremely comfortable supporting Windows Desktop environments. He/she should ideally reside in the Northern suburbs of Johannesburg, have reliable transport and be willing and available for emergency standby and after-hours support when required.
Skills and Qualifications
- Must have done Pure Mathematics at Matric level with Computer Science/IT as an advantage.
- Must be passionate about IT and Technology.
- Minimum of A+ (Must have passed international exams)
- Network+ or Security+ an advantage (Must have passed international exams)
- 1 - 2 years of hands-on working experience supporting local and remote Windows Desktop environments.
- Support experience with Virtual and Cloud environments advantageous e.g., VMWare, Hyper-V, AWS, Digital Ocean, Google Cloud, and Azure.
- Must possess an extremely high level of attention to detail in his/her work.
- Eager to learn and adapt to a fast-moving, high-stress environment.
- Good command of the English language both written and spoken.
- Must have reliable own transport.
- Must be willing to work long hours and after-hours/standby when required.
Duties and Responsibilities
- Responsible for all 1st line Support of the Windows desktop environments for all South African offices.
- Procurement of desktops, laptops and other IT equipment for the SA offices.
- Liaising with suppliers of IT equipment, IT services etc.
- Setup and configuration of all desktops and laptops for the SA offices.
- Triage and adhere strictly to the SLAs of the IT ticketing system. Responsible for ensuring all tickets do not go out of SLA.
- Monitoring of Internet links at all SA offices and ensuring any issues are logged, followed up and resolved as soon as possible.
- Regularly reviewing and updating IT processes, procedures and documentation as required.
- Regular checks of IT systems to ensure optimal uptime.
- Monthly recons of all IT expenses.
- Compiling reports on employee productivity and access control as required.
- Reviewing of CCTV footage and compiling evidence as required.
- Conducting IT training for all new staff.
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