Oxford University Press
Oxford University Press advances knowledge and learning of all kinds, from a child reading their first words to a researcher expanding the frontiers of their field. Our work is constantly evolving, and the possibilities are endless. We strive to help more and more people around the world achieve their potential.
Oxford University Press is a department of the University of Oxford. It is our mission to further the University's objective of excellence in research, scholarship, and education by publishing worldwide.
Customer Success Manager: Digital
(Permanent position)
Oxford University Press is seeking a Customer Success Manager whose primary responsibility will be to collaborate with the International Sales Teams. The Digital Customer Success Manager will provide digital support and training solutions across all UK and International platforms, ensuring the active use and retention of digital products.
The Customer Success Manager, Digital will be reporting to the Head of Customer Success: International Sales. This post is based in Goodwood, Cape Town.
Principal Accountabilities:
- Deliver targeted customer facing digital support across all Education Platforms.
- In conjunction with Sales, deliver customer facing digital platform walk-throughs to support acquisition.
- Deliver and/or support customer facing webinar training.
- Support training for sales team on digital platforms.
- Where appropriate upsell/cross sell subscriptions and print to education institutions.
Minimum Requirements:
- Diploma, Degree level or equivalent
- 2 - 3 years experience working with digital platforms and reporting
- Able to understand, interpret or clarify technical information to aid understanding
- A proven track record in a customer facing role
- Excellent communication and presentation skills
- Strong business and commercial acumen
- Action and delivery-oriented
- Strategic thinker and problem solver
- Strong analytical skills
- Excellent collaboration, influencing and facilitation skills
- Proven networking skills and ability to interface with numerous senior level stakeholders
- Good organizational and planning skills
Attributes:
- Customer Focus
- Drive results
- Build peer relationships
- Able to work independently
Oxford Offers the following:
- Remuneration will be commensurate with experience
- Pension and medical aid benefits
- Statutory leave
- Training opportunities
- Engaging work in a rewarding and ethical environment.
Oxford University Press, an equal opportunity employer, seeks a talented individual to fill this post in its International Sales department. The position is based in Goodwood, Cape Town.
Closing date: 22 November 2024
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