Job Responsibilities
Working with current IT System engineers in designing and delivering the installation, upgrade, operation, control, maintenance and effective use of local and wide area networks for the communication of data, voice, text or images within the Electoral Commission.
- Meeting the required levels of service performance such as throughput, availability and response time, and the timely and effective handling of enquiries and requests for guidance or action on problems.
- Monitoring and reviewing the performance and quality of service provided by the network and its constituent hardware, and software.
- Taking responsibility for the investigation, diagnosis, troubleshooting and resolution of problems, including negotiation with users, specialists, other staff and suppliers as appropriate.
- Taking account of the needs for quality, security, availability and safety, utilizing, as necessary, specialized techniques, tools, methods and standards.
- Using established methods, hardware and software tools and procedures for planning, installing, configuring, commissioning, monitoring and investigating the network.
- Providing ongoing operational client support when scheduled to do so and carrying out both simple and complex incident resolutions and changes; scheduled maintenance routines and network checks.
- Reviewing network statistics, identifying trends in traffic flow and levels of service. Proposing capacity changes and contingency arrangements as required.
- Contributing to the development of complex communication systems, including the areas of investigation, analysis, specification, design, construction, testing, maintenance, upgrade and migration.
- Assisting in the collation of service reporting metrics and identifying/suggesting where metrics are missing or are surplus to requirements and other duties as assigned.
Skills Requirements
- Deep skills and experience in designing and supporting Microsoft networks.
- Certifications.
- Ability to manage and coordinate mini projects.
- Good documentation, communication and presentation skills.
- Comprehensive knowledge with Cisco / Aruba / HPE switches and routers.
- Design and implementation of network infrastructures.
- Working knowledge of Radius, Active Directory and Location Based Services like Cisco OS, Aruba NetEdit, HPE IMC, Aruba AOS-CX.
- Detailed networking designing skills with in-depth knowledge.
- Strong passion for LAN / WAN & wireless, understanding application weakness, and designing solutions to protect against these.
- Pro-active and innovative.
- Attention to detail.
- Customer service skills.
- Results driven.
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