Workplace Ambassador (Johannesburg)
JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Job Summary
The WorkPlace Ambassador is responsible for delivering exceptional experience every day through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties.
Job Responsibilities
- Serve as the initial point of contact for all JLL colleague inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of JLL colleagues and guests.
- Execute Ambassador services in a manner consistent with the SLA’s, standard processes, professional brand image, and compliant with applicable local laws, rules, and regulations.
- Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for JLL.
- Support data collection, analysis, and reporting to ensure alignment with the JLL’s goals and objectives.
- Strive to continually improve experience service performance.
- Achieve and exceed goals including performance goals, team goals, and JLL’s goals and objectives.
- Coordinate colleague communications and engagement via JLL’s digital platforms as required.
- As appropriate, work with key account and client stakeholders to organize, host, and operationalize key engagement events within the assigned client location to enhance experience.
Ensuring Exceptional Service
- Works collaboratively within the account team in the delivery of Experience Services across all business lines (Facility Management, Engineering, Transactions, Projects, etc.).
- Assists with third-party vendor relationships and service partners to provide maximum service delivery.
- Intuitive service delivery, anticipating needs or concerns exceeding JLL’s expectations.
- Builds meaningful lasting relationships with JLL colleagues and guests, carrying calling and culture cards.
- Visibly engaged and well known in the workplace; spends a minimum of two hours per day welcoming colleagues while also walking floors to ensure Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and maintained.
- Receives and responds to all requests or issues within one day of receipt, including a personal follow-up to JLL’s colleagues to ensure questions/requests are answered.
- Identify potential risks and escalate, as appropriate, to ensure no privacy breach, security incident, or disruption to JLL’s operations occur.
- Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering, and other ideas that provide service delivery efficiencies.
- Assistance and flexibility with JLL events as needed to ensure flawless delivery.
- Support for conference room bookings including resolution of scheduling conflicts.
- Supports other teams as required to ensure JLL’s colleagues and guests always receive a high-level service – a multi-skilled and flexible team approach.
- Provide administrative and operational excellence for soft services.
- Perform additional job duties, as requested.
Qualifications
- Bachelor’s degree or equivalent.
- 1-3 years minimum prior relevant experience in hospitality, facility/property management, operations and/or knowledge of commercial real estate, preferred.
- Exceptional customer service skills and professionalism with a passion for hospitality.
- Ability to manage multiple priorities and deliver results in a fast-paced environment.
- Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service.
- Ability to work independently – strong prioritization and time management skills.
- Ability to work with diverse teams – lead and/or follow; respectful, cooperative, accountable.
- Excellent verbal and written communication skills with the ability to communicate professionally.
- Excellent organizational skills and process management.
- Ability to adapt to new devices, technology, and applications.
- Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook).
Location: On-site – Johannesburg, ZAF
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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