Creating purposeful careers as we build the future of contact centre solutions
The Virtual Sales Account Manager (VSAM) is responsible for achieving monthly, quarterly, and annual goals by selling to end customers in the base as well as new non-Business customers using the telephone, Web 2.0 technologies, and face-to-face engagements. The VSAM will build direct relationships with end user organizations and will work closely with the team to leverage Business resources to maximize the revenue opportunities within these end customer accounts.
Responsibilities
- Customer Relationship Management: Responsible for developing relationships with the assigned customer base in order to drive the sales process (demand generation through to opportunity closure).
- Understand the addressable market. Utilize knowledge of the region and install base to exploit commercial opportunities. Run sales campaigns and promotions, in accordance with the sales strategy.
- Develop customer strategy which identifies the customer’s needs and defines possible solutions to enable revenue growth for the business.
- Develop territory & account plans, prioritize internal and external (virtual and non-virtual) resources & execute to meet or exceed sales quota.
- Position 'end to end' solutions to the end customer to take total ownership of install base and to reflect the true value of the client’s Business value proposition.
- Provide 1st level support and escalate 2nd level and 3rd level support to client services.
Qualifications
- 3 years of B2B sales experience, preferably in a fast-moving sales environment.
- Advanced customer relationship skills with proven sales record.
- Strong sales skills: account planning, cold calling, SWOT analysis, up-selling, cross-selling, forecast accuracy.
- Objective-oriented. Consistent achievement of sales quotas and forecasted revenue targets.
- Strong communication, negotiation, business acumen, and presentation skills.
- Experience working with field sales, partners, technical, and operational resources to create sales strategies and execute goals.
- Ability to work well under pressure and proven ability to meet deadlines.
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful.
Skills
Business Process Outsourcing (BPO), Sales, Telecommunications
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