ENVIRONMENT:
A reputable Investment Firm seeks a highly skilled Application Support Analyst to fill a 12-Month Fixed-Term Contract where you will provide optimal & seamless 1st and 2nd Line Support, ensuring operational stability and increasing efficiency to Business Users, IT Domains and Developers. You will be expected to analyse/implement fixes and enhancements, Release Management of scripts and code ensuring changes are tested and approved while driving the automation of IT processes. Candidates must hold a Degree/Tech course in IT/Commerce, Sciences or Engineering with 3+ years' work experience in a similar role. You must also have experience with DR Checks, Batch Management, Auditing Reports, Scripting (SQL, C#, JavaScript, Bash or PowerShell) and have solid Infrastructure/Server Management knowledge. Please note that preference will be given to Employment Equity candidates.
DUTIES:
- Incident and Problem Management: Troubleshoot/Investigate and fix issues raised by the business and the rest of IT. These events could be related to Production or Development Environments and encompass in-house, and vendor developed applications (applications include the following technologies C#, JavaScript, MSSQL, Crystal, SSRS).
- Request Management: The fulfilment of requests raised by business and the rest of IT.
- Drive automation of IT processes.
- Maintenance of the production and development environments.
- Work on multiple projects.
- Support domains with the technical setup and configuration of new system implementations.
- Implement access requests while ensuring due process is followed especially with regards to auditing requirements.
- Release Management: Release scripts and code ensuring changes are tested and approved.
- Application and Database Performance Monitoring, Investigation and Tuning.
- Liaise with 3rd Line Development teams to resolve incidents, when required.
- Business Continuity Planning and Testing.
- Regular updating of documentation.
- Work closely with the rest of IT to continuously drive stability, architecture, process and performance improvements.
REQUIREMENTS:
Qualifications –
- Degree or Tech course in IT, Commerce, Sciences or Engineering Faculty.
Experience/Skills -
- 3+ Years experience in a similar role.
- Comprehensive working knowledge of Microsoft Windows, Active Directory and MS Office.
- Understanding of Database Server Administration and SQL Scripting.
- Understanding of Networking and IT Security.
- Ability to analyse and investigate error messages.
- Be prepared to work shifts on a rotational basis.
- Be prepared to work after hours on a rotational basis (including weekends).
Advantageous –
- Working knowledge of Azure and AWS.
- Understanding of AWS infrastructure.
- Exposure to the Asset Management business.
- A working knowledge of scripting languages.
ATTRIBUTES:
- Able and willing to self-upskill.
- Can work independently as well as part of a team.
- Strong logical thinking and deductive reasoning.
- Excellent communication and overall people skills.
- Enthusiastic and fast learner.
- Passion for IT and technology in general.
- Excellent time management skills.
- Exceptional attention to detail.
- Ability to function well under pressure in a fast-moving environment.
- Results oriented.
- Ability to accept responsibility for all tasks.
- Show initiative for own growth and development.
- Detail oriented.
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