We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
- To see what life at Capitec is all about and complete a short assessment, please click here!
- Once you have completed the above, finalize your application by clicking apply below.
Responsibilities
- To correct payment behaviour of merchants in order to retain clients and enable continuation of sales.
- To minimise Merchant bad debt through:
- Analysing payment histories to identify merchants with outstanding rent, commission or any Ad-hoc fees.
- Tracing and contacting merchants.
- Negotiating payment arrangements to rehabilitate merchants and collect unpaid fees in line with the merchant unpaid policy and rules.
Experience
Minimum:
- 2 - 4 years’ experience in financial services debt recovery or campaign collections environment.
Ideal:
- 4+ years in a debt recovery or campaign collections role.
Qualifications (Minimum)
- A relevant tertiary qualification in Credit Management or Banking.
Qualifications (Ideal or Preferred)
- Bachelor's Degree in Credit Management or Banking.
Knowledge
Minimum:
- Sound knowledge of Debt Collection and client retention through correction of payment behaviour.
- Customer care and service protocol.
Ideal:
- Acquiring Knowledge (merchant processes etc.) and the merchant environment.
- Banking systems.
- Collections.
- Capitec Bank products, operating systems and processes:
- Operating Systems:
- Postilion
- Postilion Office
- MAS
- Documentum
- Bancs
- Payment Warehouse
- Processes:
- Lost /Stolen Terminal Stock.
- Merchant Unpaid Procedure Policies & rules:
- Merchant Services Operations General Rules.
- Merchant Pricing Policy (including annexures).
- Merchant Fees and Settlement Procedure for Merchant Services: Merchant Admin.
- Merchant Unpaid Policy.
Skills
- Attention to Detail.
- Communications Skills.
- Computer Literacy (MS Word, MS Excel, MS Outlook).
Conditions of Employment
- Clear criminal and credit record.
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06
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