We are seeking an experienced Operations Manager with experience in UPS (uninterruptible power supply) business to oversee and streamline our organization's operational processes. The ideal candidate will be responsible for managing day-to-day activities, improving performance, and ensuring that business operations align with the strategic goals of the company.
Skills and Experience
What you’ll do:
- Develop, implement, and review operational policies and procedures that promote company culture and vision.
- Oversee budgeting, reporting, planning, and auditing.
- Identify and address problems and opportunities for the company.
- Support worker communication with the management team. Be able to accept criticism and build a forward strategy from it.
- Establish governance processes to ensure that objectives are achieved, risks are managed appropriately, and the organisation’s resources are used responsibly.
- Lead and/or support the implementation of business compliance and risk programs.
- Maintain relationships of trust and respect with key internal and external stakeholders. Customer service needs to be a primary focus, for both existing customers and future prospects.
- Lead and manage teams, ensuring that people-related issues are dealt with appropriately, driving a performance culture throughout the business.
- Drive transformation in the business, ensuring that the relevant transformation requirements of EOH are supported in all people-related processes.
- Deep understanding of UPS and batteries (VRLA and Lithium-Ion) technologies, including online, offline, and line-interactive systems. Familiarity with various brands and models, including configuration and troubleshooting to provide technical support and guidance for technicians when troubleshooting.
- Onsite UPS sales support when salespeople are selling solutions, addressing customer technical questions and specifications for sizing of the solution, both UPS and battery requirements, according to load, future expansion, and conversion of solution from VRLA to Lithium.
- Must be available as needed to ensure customer satisfaction and minimal disruption to their business at all times.
Your expertise:
- Function related (UPS and batteries) experience: 5+ years
- Leading teams: 2-5 years
- Project experience: 2-3 years
Qualifications:
- Bachelor’s degree in operations management or related field
- Bachelor’s degree in Electrical Engineering, Electronics, or a related field
- Certifications related to UPS systems (e.g., Certified UPS Technician, electrical safety certifications) are a plus
Other
Other information applicable to the opportunity:
- Permanent Position
- Location: Cape Town (Onsite)
- Work environment: Office, warehouse & site environment
- Travel: Travel to sites on a daily basis; must have reliable transport
Why work for us?
The organisation provides Industrial OT solutions to drive sustainability in our communities. With a community of specialist OT system integrators across all industry segments in Sub Saharan Africa and OEM partnerships, we are able to design, build, and optimize industrial connectivity. Connecting people with trusted information and insights to drive responsible use of the world’s resources.
One of the leading tech companies in the country:
The organisation fosters an inclusive work culture; we collaborate and solve together.
Great career development opportunities, with the chance to work on innovative technology that creates value for our communities.
Values-based organisation, with bold and courageous people-centred leadership.
Opportunity to harness your skills and be innovative.
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