Customer Service Agent (m/f/d) for the Netherlands

EMS Electro Medical Systems GmbH • Other • bundesweit, Home-Office • 1w ago

At EMS, we are the leading manufacturer of precise medical devices for dental prophylaxis, orthopedics, and urology. As a market leader in medical technology, we stand for quality, customer focus, and innovation.

The concept of Guided Biofilm Therapy (GBT) stands for the revolution in prophylaxis in the dental field. Our vision is not only the health of the patients (m/f/x) but also their well-being – already during the treatment.

As an employer, we focus on people. With almost 1,000 qualified and specialized employees (m/f/x), we work day by day to keep improving together – at our headquarters in Nyon (Switzerland) and around the world.

Currently, we, EMS Electro Medical Systems GmbH, based in Munich, are looking for a dedicated

Customer Service Agent (m/f/d) for the Netherlands
100% remote (full time)

As a competent contact person (m/f/d), you will support our Dutch customers with telephone inquiries about our products for dental practices
You will act as our figurehead, provide professional assistance, and represent our friendly company
You will be responsible for service-oriented commercial processing and administrative support for sales campaigns and ordering
Maintaining our merchandise management and CRM system is part of your daily business
You form the internal interface to other customer-oriented departments

Ideally, you have completed training with a (dental) medical, technical, or commercial focus (e. g. medical technology, MTA, ZFA, industrial clerk, or similar)
You have already gained initial experience in inbound telephony, telephone customer care, or customer advice
You can identify very well with our Guided Biofilm Therapy (GBT) concept and the field of oral hygiene
You have a talent for communication and a flair for dealing with different personalities
Your approach is service- and goal-oriented: you like to work out a practicable solution
You are a team player through and through
You are used to working with MS Office applications
You have a very good knowledge of Dutch and also speak English very well

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