DOUGLAS is the leading omnichannel provider of premium beauty in Europe. The company inspires its customers to live their own kind of beauty by offering a unique assortment online and in around 1,850 stores. DOUGLAS is the partner of choice for brands and offers a selected range of exclusive brands as well as its own corporate brands. The range includes fragrances, make-up, skin care, hair care, accessories and beauty services. The corporate strategy “Let it Bloom - DOUGLAS 2026” focuses on strengthening the successful omnichannel positioning and the consistent further development of the customer experience. The successful business model is based on DOUGLAS' omnichannel offering, leading brands and data expertise. In the 2022/23 financial year, DOUGLAS generated sales of 4.1 billion euros and employed around 18,000 people across Europe.
At Douglas, our customers and their unique beauty experiences are at the heart of everything we do. As our new Senior Manager Retail Beauty Services (f/m/d), you will help shape the beauty experience of tomorrow, setting standards that define our brand and delight our customers.
- Define and shape Douglas's overarching Beauty Services strategy, including product portfolio, guidelines, and prerequisites to ensure service excellence.
- Coordinate the involvement of our partner brands in pioneering beauty services, from makeup masterclasses to professional face treatments.
- Launch an innovative booking tool for beauty services that integrates with our CRM and embodies our omnichannel vision.
- Foster the exchange and innovation within the international Douglas and Nocibé Beauty Services community, with a focus on performance excellence and customer-centric innovation.
- Assist our retail teams in implementing high standards for beauty services, fostering knowledge sharing and best-practice approaches across international markets.
- Oversee KPI management and financial planning for Beauty Services, contributing your expertise to design, format, and profitability decisions.
- Drive and evaluate innovative pilot projects in Beauty Services, taking ownership from concept to market readiness.
- Be the driving force behind new developments in Beauty Services, acting as the main point of contact for both internal and external stakeholders.
- At least 5 years of experience in the retail or beauty services sector
- Strong attention to detail and structured approach to managing complex projects
- Fluent English skills and a readiness to collaborate internationally
- Willingness to travel and support our teams on-site to achieve optimal results
Ready to shape the future of retail beauty services at Douglas?
- Your personal development: we want you to grow with us. Become part of our mentoring program, use our e-learning platforms and benefit from many other individual development opportunities.
- Open feedback culture: half-yearly meetings & performance reviews (#DOUGLASDialogue)
- 30 days of vacation per year
- Would you like a hybrid working model? We offer a balance between mobile working and office days in a collaborative environment. (approx. 8 days/month)
- Cherry on top: You get our employee discount both online and in-store. On top of that, you get further discount opportunities thanks to our corporate benefits.
- Do you like fitness? Then our running group and gympass are just right for you.
- In-house canteen & bistro, as well as free drinks
- A positive and motivating environment & celebrating successes at regular company events such as DOClub, summer party, Women's Day, etc
GIMED1_DE
