Student Success Officer, Collaborative Programs
Date Posted: 11/08/2024
Req ID: 40621
Faculty/Division: Ontario Institute for Studies in Education
Department: Dept of Leadership, Higher & Adult Educ.
Campus: St. George (Downtown Toronto)
Description:
About us:
OISE is recognized as a global leader in graduate programs in teaching and learning, continuing teacher education, and education research. As one of the largest and most research-intensive faculties of education in North America, OISE is an integral part of the University of Toronto - Canada’s most dynamic and comprehensive institution of higher learning.
OISE is committed to enhancing the social, economic, political and cultural well-being of individuals and communities locally, nationally and globally through leadership in teaching, research and advocacy. The Department of Leadership, Higher and Adult Education (LHAE) at OISE is a dynamic and inclusive learning community comprised of scholars focused on educational leadership and administration, policy and change, social justice and community engagement.
Your opportunity:
Under the general supervision of the Academic Programs Coordinator, the Student Success Officer, Collaborative Programs is responsible for supporting the LHAE student population and related activities, and being the first point of contact for students in the department’s Collaborative Programs. This position is responsible for providing a wide range of student services for the day-to-day function of the department’s graduate programs from admissions to graduation.
Your responsibilities will include:
- Providing detailed information to students on program and/or course requirements
- Responding to enquiries within the defined scope of the role and redirecting as appropriate
- Maintaining course information on student information systems
- Following up with students to track progress through the regulatory requirements and/or activities they are required to fulfil as per their individual situation
- Liaising with students and faculty to coordinate program activities
- Providing proactive support to individuals in distress and making referrals to specific university services
- Serving as a resource to others by providing (non-supervisory) job-related guidance
Essential Qualifications:
- Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
- Preferably two years of recent and relevant experience in student services and program support in an academic setting.
- Experience providing front line student services and detailed information on programs of study and other related information.
- Experience administering policies and procedures in an academic environment, including graduate admissions policies and guidelines.
- Experience preparing packages for non-standard student requests.
- Intermediate skills and experience with enrolment management and course scheduling, including the use of University Systems (OISECP)
- Experience coordinating schedules and maintaining student information (admissions, student registration, enrolment)
- Experience working in a busy, fast-paced environment with a high volume of student inquiries.
- Demonstrated intermediate skills in MS Office 365 (Word, Excel, Power Point and Outlook); MS Teams, Zoom, SharePoint, as well as online survey tools.
- Intermediate skills and experience working with a University student information system (Acorn, ROSI and SLATE) or related system.
- Excellent oral and written communication skills including demonstrated ability to explain process and procedures accurately and effectively with a wide and diverse range of people.
Assets (Nonessential):
- Demonstrated excellent organizational and time management skills, attention to detail and accuracy; strong analytical and problem-solving skills, professional manner, tact, diplomacy, ability to work well with all levels of faculty, staff and students.
- Strong and accurate data-entry skills and intermediate skills with databases.
- Demonstrated ability to handle conflicting priorities and deadlines; to interpret and advise on policy.
- Excellent multi-tasking skills under high stress situations.
- Patience and ability to develop collaborative relationships with internal and external constituents.
- Ability to create a welcoming environment for students and provide excellent customer service.
- Sound knowledge of University and School of Graduate Studies policies and procedures.
- Awareness and sensitivity to diversity issues.
To be successful in this role you will be:
- Multi-tasker
- Organized
- Team player
Closing Date: 11/19/2024, 11:59 PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone: USW Pay Band 08 -- $62,832. with an annual step progression to a maximum of $80,351. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Diversity Statement
The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.
Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.
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