Area/Location: Springs
Summery:
A Reservationist primary role is to handle reservations and bookings for guests and customers, they also do inquiries, and cancellations via various communication channels, including phone calls, emails, and online booking systems, and they must have excellent customer service by promptly and courteously assisting guests with their inquiries and resolving any issues or concerns the guest may have.
Qualifications & Requirements: Proficient in Office and Email
- Res Request or similar reservations system
Experience: - Minimum 3 years experience.
- Res Request (or similar reservations system) experience essential
Duties/Responsibilities: Responsibilities include but not limited to: - To deal with reservation enquiries, bookings, deposits, cancellations, confirmations, pro-formats
- procedure
- To deal with the waitlists and complimentary reservations as per procedure
- To ensure that provisional bookings are followed up
- Check for double bookings
- Maximize occupancy with liaison of the reservationists, Reservations Manager and the General Manager
- Maintain good relations with all other departments
- Balance occupancies daily
- Ensure that all filing is up to date
- Maintain guest history as per procedure
- Ensure credit policy is adhered to
- Follow up on travel agent voucher correspondence and other documentation that might be
- outstanding
- Ensure the smooth running of the reservations department
- Check arrivals
- Check groups check payment received
- Daily reports to be completed and sent to accordingly
- Check up on no shows and cancellations
- Reporting to directors
- Sober Habits, NO DRUGS
- Impressive time management and organizational skills
- Dazzling telephone and communication skills
- Friendly but professional work ethic.
