Dispatch Manager
MAIN PURPOSE OF THE ROLE:
To manage and coordinating the smooth dispatch of goods to customers. The incumbent should strive to streamline distribution activities to improve on the achievement of operational targets and ultimately improve customer satisfaction.
MINIMUM QUALIFICATION AND EXPERIENCE REQUIRES:
· Grade 12
· Tertiary qualification in related field will be advantageous.
· 2 years experience in a management position
· Sound MS Office experience
· Sound Syspro experience
SKILLS AND ATTRIBUTES:
· Must have good problem-solving skills and use own initiative.
· Good verbal and written communicator
· Sound numerical / calculation skills
· Results driven person and capable of supervising a team.
· Good interpersonal relationships and team player
· Good time management skills and ability to meet deadlines.
· Must be able to prioritize work and work under pressure.
· Sound record keeping abilities.
· Quality focus; determined to get things right the first time.
KEY RESPONSIBILITIES AND TASKS:
General and Task Management
· Compile stock availability and shortages reports
· Collate all the orders
· Generate invoices for all orders on Syspro
· Responsible for customer service levels
· Responsible for Driver performance / deliveries
· Plan and schedule daily routes and deliveries to ensure efficient deliveries.
· Check vehicle utilization, fuel and vehicle maintenance.
· Conduct briefing and debriefing sessions with drivers and assistance.
· Co-ordinate dispatch cages and ensure that the products are loaded according to the picking slips and invoices.
· Ensure that all employees adhere to the stock control processes in the department.
· Maintain safety and roadworthiness of distribution vehicles.
· Ensure that vehicles are serviced and maintained regularly
· Manage distribution costs.
· Ensure that all Food Safety GMPs are followed and adhered to
People Management
· Manage, coach and develop a high performing Dispatch team that meets agreed objectives, and which delivers best practice results, added value and continuous improvements.
· Set department objectives/KPIs and review and assess ongoing performance of direct reports.
· Manage and lead the team, ensuring adequate staffing levels.
· Motivate and coach the team to operational success.
· Monitor the completion of tasks and ensure good performance and record on appropriate systems.
· Undertake continuous training and development.
Financial and Budget Control
· Input and hold responsibility for Dispatch budgets.
· Prepare the annual Dispatch budget and forecasts and all Capital Expenditure proposals as well as ensuring compliance with legal standards.
· Manage the budget from identification to completion of projects.
Relationship Management
· Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance.
· Work collaboratively, negotiate and engage with key stakeholders to facilitate delivery and compliance with the dispatch strategy.
· Recommend solutions without compromising quality or service while optimising cost.
· Liaise and communicate with other departments, customers, suppliers and other service providers.
