The ITIL ITSM specialist is a critical member of the IT team, responsible for managing the entire lifecycle of IT incidents. This includes initial triage, investigation, resolution, and prevention of recurrence. The role requires a strong understanding of ITIL best practices, excellent communication skills, and the ability to build strong relationships with both technical and non-technical stakeholders.
KEY RESPONSIBILITIES: (SUMMARY) Process Management - Youll drive ITSM implementation plans, configuring tools and training IT staff to align with business needs. Collaborating with stakeholders, youll monitor progress, tackle risks, and support ongoing service improvements
Incident Management - Assess and prioritize incoming incidents, diagnose root causes, implement timely solutions, and document all actions taken to ensure effective incident resolution.
Problem Management: - Conduct root cause analysis to uncover underlying issues, facilitate corrective actions to prevent recurrence, and monitor trends and progress in problem resolution.
Change and Release Management: - Coordinate, document, and communicate changes to minimize disruption, keeping stakeholders informed and building strong relationships. Focus on managing customer expectations and partnering with Service Request teams for smooth prioritization and timely updates.
JOB REQUIREMENTS Qualifications & Experience:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 2 years experience in IT service management or a related role.
- ITIL Foundation certification (preferred).
Knowledge and Skills
- Strong understanding of ITIL best practices and processes.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills, both written and verbal.
- Ability to work effectively under pressure and manage multiple priorities.
- Proficiency with incident management and service desk tools.
- Understanding of Medical practice management and switching technology preferred
- Strong behavioural and leadership competencies.
To ensure your CV is reviewed and properly considered, please apply online through the provided link that connects with our Applicant Tracking System. This system streamlines and optimises the recruitment process and any other applications may unintentionally be overlooked. The final remuneration package offered by the employer will be determined based on market standards, considering the candidate's qualifications, skills, and level of experience. The employer retains the prerogative to provide a remuneration package that aligns with industry norms and the specific attributes of the selected candidate. 
