This role is for passionate, enthusiastic and friendly guest experience individuals who enjoy being part of a dynamic team, learning new skills, and a keen desire to make a difference while contributing to the future of a start-up brand.
Job Description:
- Book all aspects of the guest journey including but not limited to Journeys (cruise itineraries), Destinations (shore) experiences, pre/post travel and hotels.
- Provide best in class luxury service to our Travel Advisors and to international guests, hosting them via phone, Video calls, e-mail, chat
- Support the Global Sales Organisation by building strong relationships with our Travel Advisor and Guest community.
- Be an expert and reference in the use of our technology systems, Salesforce and Versonix Seaware to deliver personalised guest experiences.
- Provide feedback on the quality and efficiency of customer support processes and be able to suggest enhancements.
Job Requirements:
- Minimum of 1 years of experience in a contact center ideally within travel or luxury hospitality
- Hospitality mindset – understands the diligence and communication skills needed to deal with luxury, international travelers
- Fluent in oral and written English and Japanese, any other language is a plus
- Confident speaking on the phone/video calls, representing the brand
- Excellent listening and problem-solving skills
- Culturally sensitive to clients from different countries
- Comfortable using IT systems on a daily basis (knowledge of Versonix Seaware and Sales Force an advantage)
