Store Manager (Internal Applications Only)
Description:
Protect and grow profitable market share within a Store in accordance to the Store, Division and Company strategy.
Requirements:
- Grade 12 with at least 3 (three) years related retail management experience or 5 (five) years related retail management experience
- Must have well developed business acumen
- Must be able to work under pressure
- Must be computer literate (Basic computer literacy)
- Must have strong leadership skills
- Must have strong administrative skills
- Own transport is preferable with valid drivers licence
- Must have own cell phone
- Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and / or neighbouring Countries legislation
- Must have strong Human Resources Management skills
Responsibilities:
Strategic Management
- Develop, implement and manage a strategic plan for the Store ensuring it is aligned with the overall Divisional strategy and strategic initiatives.
Grow and Protect Market Share
- Grow transactions, sales and market share in store as defined in the budget.
- Achieve sales budgets and growth objectives.
- Manage and promote the customer loyalty programmes and 3rd party credit.
- Develop action plans to protect the markets where competitors are entering the markets.
- Ensure Store Business plans are implemented and updated when required.
Customer Service
- Manage the implementation and monitoring of the Customer Service strategy in the store.
- Ensure an effective Delivery Service is maintained within the store as per company policy.
- Grow and maintain VIC and charge card client base.
- Recommend Range improvements to suit the market.
Asset Control
- Manage and control shrinkage within the Store as per policy.
- Protect Assets (Cash, Stock and Fixed).
- Managing Debtors within the Store.
- Analyze security requirements and recommend changes in the Store.
- Ensure physical security measures in the store are implemented and maintained.
Human Resource Management
- Manage manpower requirements in line with the Company and Division strategy.
- Ensure Succession Planning & Career pathing is in place within the store.
- Ensure open communication/relations with the Store Employee Forum and staff.
- Ensure training & Development is in place for the store.
- Manage Employee Relations within the store.
Maintaining Store Standards
- Conduct daily floor walks.
- Ensure implementation of agreed Action Plans (PIP’s) where necessary.
- Monitor adherence of Company standard compliance in the Store.
- Ensure maintenance of housekeeping standards.
- Ensure merchandising policies and standards are adhered to.
- Ensure ready for business is implemented within the stores.
- Ensure lighting, store and racking is maintained in good condition.
Stock Management
- Ensure stock is ordered and received as per policy.
- Ensure that damage stock is cleared as per policy.
- Implement Obsolete/deranged stock action plans as per policy.
- Manage the slow moving stock as per policy.
- Implement excess stock action plans as per policy.
Store Safety (OHSA) Standards
- Manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation.
- Ensure all required checklists are completed.
- Ensure appointment of all OHSA representatives for the store as per OHSA Act or if required as per relevant country legislation.
- Investigate, report and manage OHSA Incidents.
Expense Management
- Manage the Store to the Financial Model and benchmarks.
- Maintenance of expenses in line with budget within the store.
Insurance Claims Administration
- Report all incidents to the relevant insurer.
- Liaison with relevant insurer on the claim particulars and validity of the claim.
- Submission of documentation to the relevant insurer.
Management of CB Way
- Implement and maintain controls and disciplines as per the CB Way.
Lead with Vision
- Establishes a clear and compelling outcomes for area of responsibility.
- Develops appropriate action plans in order to achieve established outcomes.
- Ensures that employees understand their role towards the achievement of the department’s outcomes.
- Motivates employees to achieve the established outcomes.
- Proactively identifies and addresses issues and risks within own department that may impede the delivery of the department’s outcomes.
Drive for Results
- Constantly looks for and acts on opportunities to improve department performance.
- Works to exceed goals set by others.
- Develops stretching goals for self and department, working consistently and tenaciously to meet these.
- Implements clear control mechanisms to measure results against department performance objectives.
- Identifies barriers to performance and persists in overcoming them.
- Assists team members in achieving their goals.
- Proactively anticipates and acts on trends and evolving needs.
Think Strategically
- Identifies gaps or potential inconsistencies in business results, performance data, processes or systems by recognising patterns in information.
- Prepares contingency plans for identified problems and situations that might occur.
- Proactively takes considered action to ensure that a current problem which could be ignored in the short term does not escalate.
Solve Problems
- Proactively identifies problems and seeks root cause.
- Analyses information objectively and thoroughly and identifies gaps or potential inconsistencies in operational results, performance data, processes or systems by recognising patterns in information when solving problems.
- Develops and implements appropriate action plans breaking complex tasks into manageable parts.
Make Decisions
- Makes decisions within framework of company policies and within set timelines.
- Makes decisions giving due consideration to consequences of the decision made in area of responsibility.
- Implements decisions made in line with agreed processes and policies.
- Stands by own beliefs and decisions with self-confidence.
Plan
- Establishes priorities, operational plans that ensure the best utilisation of resources in area of responsibility.
- Takes into account consequences of planning on area of responsibility with regards to organisational processes, budgets, resource-availability and the external environment.
Empower
- Mentors and coaches subordinates in department by devoting significant time to provision of one-on-one coaching and support to others.
- Works with subordinates to create individual development plans that are clearly linked to business, team, and individual needs and goals.
- Delegates to individuals at the appropriate level.
Manage Performance
- Follows through on commitments made and delivers on them to achieve set objectives and targets.
- Takes accountability for own and/or subordinates actions and implements corrective action where required.
- Defines clear and stretching department goals and standards in line with strategic initiatives and objectives.
- Implements and manages appropriate control mechanisms to ensure department objectives are achieved.
- Uses appropriate behavioural skills to resolve operational performance problems.
- Acts as a role model and motivates others to achieve the highest standards of quality and efficiency.
- Determines employees’ strengths and weaknesses relative to demonstrated behaviours and job requirements and implements appropriate development plans.
Handle Pressure
- Handles pressure well and is consistent in controlling own responses irrespective of time/or workload pressures.
- Remains focused and rational by not showing frustration or anger when resisted and displays self-confidence when dealing with difficult situations.
- Calms others who are expressing frustration or anger.
- Generates unique alternatives, options or solutions to problems.
Manage Change
- Manages planned changes that may be brought about as a result of internal and/or external circumstances.
- Ensures that the department responds to the changing environment and stakeholders needs and expectations.
Influence
- Persuades, convinces and influences others towards point of view as leader of the department by being aware of self, others and context.
- Displays appropriate, written presentation and oral communication aligned to audience requirements.
- Projects credibility and confidence even when faced with obstacles.
- Gets one’s point across with credibility and self-confidence ensuring adherence to policies despite work pressures experienced.
- Asserts self during interpersonal situations.
- Maintains and projects confidence, even in adverse circumstances.
- Makes a positive personal impact that is clear and concise for the audience.
- Facilitates open, direct two-way communication.
- Expresses disagreement with peers or more senior colleagues, tactfully and appropriately.
- Recognises conflict among team members and deals with it effectively.
- Identifies and improves communication to bring conflict within the team into the open and facilitate resolution.
- Makes concerted effort to collaborate and build rapport with internal stakeholders in finding solutions to situations leading to conflict and misunderstanding.
Communicate
- Assesses the needs of audience in order to deliver appropriate message and content.
- Applies communication strategies to ensure inputs from role players are discussed and acted upon.
- Actively shares information and ideas, and encourages others to share their views and concerns.
- Recognises and proactively deals with situations with potential for miscommunication leading to damaged relationships.
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