Jobs search

Technical Team Leader

Spane4all • Other • Johannesburg, Gauteng, South Africa • $300 - $400 / year • 12h ago

Job Requisition ID: R24777

Job Description

To provide expert advice and support in practice formulation and associated best practice improvements.

Responsibilities

Responsible for leading and developing a team of technical resources that provide operational project and technical support.
Deliver against operational and cost targets.
Prioritise resource allocation to minimise and reduce wastage.
Monitor costs for the financial year according to the operational plan.
Allocate and approve expenditure.
Review cost reports and resolve or explain variances to the budget.
Identify, control and escalate potential risks that may lead to increased costs.
Manage costs or expenses within approved budget to achieve cost efficiencies.
Contribute to the development of larger overall area budget.
Develop the budget for the next financial year for area of responsibility, taking all operational plans into consideration.
Research and design a longer-term financial resource requirement plan for the area of responsibility.
Present the business case to motivate for financial resources.
Analyse and develop implementation plans against the forecasted financial budget.
Develop tactical budget for area of responsibility that minimises expenditure and manages costs.
Control the budget for area including the authorisation of expenditures and implementation of financial regulations.

Customer Experience

Deliver customer experience excellence aligned to organisational values and service standards.
Build professional long-term relationships with customers based on trust that builds the brand.
Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service.
Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application.
Ensure resolution of customer queries and complaints timeously and ownership of issues.
Analyse customer feedback to help improve customer service.
Propose ideas to improve customer service.

Compliance and Governance

Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.

Team Management

Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback.
Participate in Talent Management practices and processes in line with HR policies and procedures.
Ensure skills are transferred in specific functions.
Set relevant stretch goals for team and motivate achievement.
Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies.

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Introduce Yourself

Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.

Should you have any queries, please log it via MyQ.

About Us

Serving retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career. Especially if you want to change people’s lives, in an authentic, profound and sustainable way.

#J-18808-Ljbffr

Apply directly

Related Jobs

Data Engineer JHB - Northern Suburbs

Eqplus Technologies (Pty) Ltd • Other • Johannesburg, Gauteng, South Africa • $200 - $300 / year • few min ago

SKU-ZAWJO

few min ago

Apply

Senior: Essbase Developer

Eqplus Technologies (Pty) Ltd • Other • Johannesburg, Gauteng, South Africa • $200 - $300 / year • few min ago

SKU-ZAWJO

few min ago

Apply

Executive Assistant To CEO

No Joke Marketing • Other • Johannesburg, Gauteng, South Africa • $200 - $300 / year • few min ago

SKU-ZAWJO

few min ago

Apply

Property Administrator

FirstRand Namibia Limited • Other • Johannesburg, Gauteng, South Africa • $200 - $300 / year • few min ago

SKU-ZAWJO

few min ago

Apply

Enrolled Nurse (Research Study)_JHB

TB HIV Care • Other • Johannesburg, Gauteng, South Africa • $200 - $300 / year • few min ago

SKU-ZAWJO

few min ago

Apply

Dispatch Coordinator

Everestpackgroup • Other • Germiston, Gauteng, South Africa • $200 - $300 / year • few min ago

SKU-ZAWJO

few min ago

Apply

Operational Risk Intmd Analyst - C11 - JOHANNESBURG

Citi • Other • Johannesburg, Gauteng, South Africa • $200 - $300 / year • few min ago

SKU-ZAWJO

few min ago

Apply

Property Administrator

Rmbwestport • Other • Johannesburg, Gauteng, South Africa • $200 - $300 / year • few min ago

SKU-ZAWJO

few min ago

Apply

Merchandise Buyer Cycling

Cycle Lab • Other • Johannesburg, Gauteng, South Africa • $200 - $300 / year • few min ago

SKU-ZAWJO

few min ago

Apply

Airworthiness Inspector: Avionics

SACAA • Other • Other (Gauteng, South Africa) • $200 - $300 / year • few min ago

SKU-ZAWJO

few min ago

Apply