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Business Analyst

Exceed Human Resource Consultants • Other • Hermanus, Western Cape, South Africa • $200 - $300 / year • 4h ago

Reference: 9981 CM
Consultant: Christa Mostert
Job Description:

Analyse and plan goal driven business requirements
Provide data-driven insights to support business decisions
Participate in grooming sessions with business users to define Acceptance Criteria
Participate in planning sessions to ensure goal driven configuration to provide an optimal solution
Facilitate configuration and development by providing business context and detailed requirements on request, answering questions from developers
Manage and present backlog for prioritisation to business owner
Data visualisation using Lucidchart
Sandbox environment testing of full solution
Keep track of bugs logged, status of resolution and retest success
Train super-users and end-users in efficient utilisation of information system
Provide continuous CRM support to end-users
Salesforce configuration changes, including (but not limited to): Flow, assignment rules, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
Monitor and work towards fully resolving any system/flow errors and resolve immediately to prevent business delay
Check specific report(s) to ensure process health and resolve immediately to prevent business delay
Daily administrative duties
Salesforce technical user support across all business units
Comply with all company standard operating procedures (SOPs), policies, guidelines and procedures
Comply with all regulatory rules including but not limited to FSCA, FAIS and SARB (where relevant and applicable)

Qualifications:

Tertiary qualification (e.g Degree and/ or Post Graduate degree)
Qualification in Salesforce Administration and/ or business analysis (e.g. certificate or diploma)
Business analysis experience, preferably in the financial services industry is not required, but will be advantageous
Experience in information systems (IS) and project management training is not required but will be advantageous
Sound judgement with well-developed conceptual, analytical and problem-solving skills
Ability to manage and influence change and to provide practical guidance on implementation of new requirements/initiatives
Demonstrated inclusive, collaborative and engaging approach; including the ability to consult, facilitate, negotiate and influence with a broad range of people at all levels and the ability to overcome resistance
Demonstrated ability to apply well developed analysis and research skills to solve complex problems and/or deliver innovative solutions
Proven organisational skills including the ability to prioritise work to ensure deadlines are consistently achieved
Demonstrated ability to analyse and categorise data and provide information on trends and business impacts
Proven ability to build a rapport with stakeholders at all levels across the business
High degree of initiative, motivation and resilience
Demonstrated experience in outbound engagement within a high volume customer service environment
Proven ability to be self-motivated and work autonomously, while also working successfully within a team
Strong attention to detail and follow through
Highly developed communication skills, including the ability to effectively communicate and negotiate in writing and verbally with business and technical personnel
Demonstrated solid skills in stakeholder management and developing trusted and enduring relationships with business customers
Demonstrated ability to distil complex issues into succinct and easily understood language that convey key messages successfully at all levels of the organisation
Excellent collaboration skills with proven experience in drawing together multiple parts of a business to deliver a cohesive outcome
Proven ability to take direction, work independently under pressure, handle competing priorities, meet deadlines that are externally imposed, overcome barriers and manage activities through to completion
Sophisticated communications skills, both verbal and written (English & Afrikaans) with excellent grammar and spelling.
The ability to write clearly, courteously and professionally as well as heightened e-mail etiquette
Strong interpersonal skills coupled within a resilient yet enthusiastic life disposition, including the ability to remain calm in dynamic situations and project with sunny poise and aura
Organising, facilitating and co-facilitating workshops to extract business requirements and define new or improved business processes

How to Apply:

Email your comprehensive CV to .
If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
We reserve the right to only conduct interviews with candidates of choice.
Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

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