CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?
YOUR ROLE
The main purpose of Air Exports Controller is to co-ordinate the movement of Air import cargo through the international transport chain according to the client’s requirements. The controller will not only be responsible for the planning and handling of the shipment through to finalisation, but will also be the client liaison.
WHAT ARE YOU GOING TO DO?
- Receive a booking and find out all necessary information about the customer and the shipping requirements.
- Liaising with customers regarding readiness of cargo, estimates, collections of cargo, documentation and others.
- General feedback and communication with customers and service providers.
- Check if rates/ SOP exist.
- Complete the required global compliance checklists.
- Perform Global Compliance Check for every single shipment before any cargo is collected from the shipper.
- The Global Compliance Checklist must be created, completed and stored for every shipment handled within CEVA.
- Register the shipment on the operations system.
- Communicate estimate requests to the estimates desk and follow up on progress.
- Provide feedback to the client on the status.
- Schedule Pickup:
- Check if it’s a CEVA pickup or if the shipper will deliver.
- Generate the pick-up request on Matrix OFS (Collection Note – CEVA Template).
- Inform warehouse about scheduled arrival.
- Determine Shipment Routing:
- Check whether additional security measures are necessary, depending on the status of the shipper.
- Check whether the shipper is a “Known-Shipper” and therefore the shipment has “secure” status.
- Booking of cargo with preferred carriers and MAWB processing.
- Create the MAWB in Matrix OFS.
- Book space with the airline.
- Confirm booking details.
- Ensure that all milestones are completed on time & as the shipment progresses in both Matrix OFS and Navigator. Milestones are to be entered according to, and in compliance with global standard metrics.
- Liaising with the warehouse.
- Receive Freight:
- Check whether the received freight matches the pickup request and if any discrepancies are discovered, to verify these with the customer.
- In case of discrepancies, update information in Matrix OFS, inform warehouse.
- Export declaration & other customs regulation:
- Check whether any export customs requirements exist, which need to be completed before exporting the shipment.
- Batch the file & ensure that it complies with all quality standards.
- Upload the commercial invoice into Diamond.
- Report manifest to customs post departure. This can be done via Compuclear RCG (option 35 on the main menu of Compuclear) or in Diamond system (Wisetech Global system).
- Complete the GCI Screen, complete the customs clearing checklist.
- Hand over to the entries department to Perform Customs clearance as per country-specific requirements.
- Finalize the HAWB or Direct IATA.
- Attach HAWB to MAWB for consols.
- Enter costs (accruals) and charges into Matrix OFS, based on agreed rates/ customer offer.
- Print HAWB and labels.
- Upload HAWB to ONEScan.
- Consolidate Freight & Finalize the MAWB.
- Accrue costs and close MAWB.
- Print MAWB, manifest and labels and upload to ONEScan.
- Prepare document pouch that accompanies the shipment.
- Tender the freight to the airline.
- Settle carrier costs.
- Updating and submission of status reports as per client requirements.
- Liaising with both Internal and External Customers, keeping them fully updated with the progress of their shipment.
- Handle NRCS, Customs, Border Police, Plant Health, Port Health and other stops where required.
- Obtain release from the relevant authority as soon as possible, minimizing additional cost to the client as far as possible.
- Any documents required by authorities to be submitted urgently and as a matter of priority.
- Client to be notified in writing of the stop.
- Constantly update the client on the status of release.
- Invoicing the shipment file.
- Ensure that the accruals are entered into the system in accordance with the buying rates from the 3rd party service provider(s).
- The invoiced rates must be as per the customer proposal and or the standard billing tariff:
- Invoice the shipment on time & in line with global KPIs.
- Scanning pre-alert and documentation to destination offices.
- Post flight check & archive documentation:
- Check if ATD is the same as ETD in other words, that the flight has departed as planned.
- Check if the file is complete and can be closed for archiving.
- Manage cross trade shipments.
- Handling and resolving account queries.
- Managing the Insurance claims.
- Closing of operational files, scanning of documents into One-Scan:
- Filing of hardcopy documents for every shipment file in the correct order, as communicated by the BPE/OPEX team.
- Perform any additional duties as and when required.
- Assist with the general operations in the office and ensure that all LEAN (5S & Kaizens), ISO and HSO procedures are strictly adhered to at all times:
- Adhere to the station process and ensure all KPIs and milestones are completed as per the global standard guidelines.
- Ensure meeting minutes and pre-shift meeting minutes are recorded (turn based).
- Do credit checks (If Required).
- Check requirements for FMC filing (US Shipments only).
WHAT ARE WE LOOKING FOR?
- Minimum of a matric or equivalent.
- Must have at least 5 years’ experience in Airfreight Export controller work experience in the Supply Chain Management industry.
- Sound knowledge of customs clearance procedures.
- Sound knowledge of respective requirements in terms of the Importation of Pharma / Healthcare channel (Respective permits / LOA’s etc.).
- Excellent client liaison skills.
- Must have own vehicle or reliable transport.
- Willing to work overtime on weekends, drawing cargo at the airport.
- Experience on Matrix and Navigator system will be advantageous.
- Good knowledge of Incoterms.
- Good understanding of customs requirements.
- Knowledge on costing/invoicing a shipment.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a competitive benefits package.
It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.
ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.
As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.
Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.
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