Customer Intelligence Analyst Graduate
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Locations: ZA.Cape Town.Office
Time type: Full time
Posted on: Posted Yesterday
Job requisition id: 28482
Hi, I'm Zandile Vanqa, your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.
What you'll do:
- You will report to the Executive Director Strategic Business.
- Responsible for analyzing data to identify customer trends, pain points and experience related to CSG Forte products and services.
- You will review collected data and provide recommendations to Sales (GTM), Product (R&D) and Payment Operations (Pymt Ops) teams related to changes or enhancements necessary to improve the overall customer experience.
- You will interact with the CSG Forte customer base using a multi-pronged approach based on desired outcome.
- You will work alongside members of the Customer Success team providing them critical data related to customer product usage, issue tracking and feedback that impacts customer success.
- You will track relevant data and share it with support teams who are responsible for shaping solutions, designing and re-engineering of critical processes. Executed correctly, this role enhances the overall user experience of the CSG Forte solution offering.
- You will be in the Cape Town or Centurion office for at least 3 days a week.
- You will work USA Central Time Zone Hours - SAST (15:00pm - 00:00am).
Minimum Requirements:
- Bachelor’s degree in Business Administration, Marketing, or a related field, or relevant experience.
- Proficiency in English in a business setting.
- Advanced experience with Microsoft Excel and/or Power BI (pivot tables, advanced modeling, creating charts/graphs) and PowerPoint.
- Interest in working with data and the ability to draw meaningful insights for first-level conclusions.
- South African Identification document.
Who will love this job:
- A trusted team player – you know how to connect and communicate with your audience(s) around the world and create safe environments to voice diverse opinions, foster diversity and belonging and above all treat people with respect.
- A growth driver – you have a mindset that anticipates and adapts to changing needs and can bring partners together to contribute and work toward a shared vision.
- A game changer – you dream big and push the limits of what's possible to improve for yourself and others.
- A leader – you excel leading your own projects and produce impactful outcomes while dedicating time to mentor those around you to help them grow.
- A strategist – you're curious and find inventive ways to implement ideas that lead to business simplification outcomes and solutions.
#Hybrid
Location(s): ZA.Cape Town.Office
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