Are you passionate about travel, fluent in Polish , and ready for an exciting adventure in Cape Town, South Africa ? A leading vibrant travel company has an exciting job opportunity for a dynamic and enthusiastic Polish speaking Passenger Support Specialist to join their team. If you’re a people person with a flair for problem-solving and love providing exceptional customer service, this is the perfect role for you! If you’re ready to make dreams take flight, apply now and let your Polish sparkle in the land of breathtaking landscapes, vibrant cultures, and incredible adventures!
Your key job responsibilities as the Polish speaking Passenger Support Specialist in Cape Town, South Africa will include:
- Serve as a friendly and knowledgeable point of contact for Polish speaking passengers, assisting them with their travel-related inquiries, concerns, and requests
- Communicate with passengers via phone, email, and chat, delivering outstanding customer service and ensuring their needs are met promptly and efficiently
- Provide information about travel itineraries, flight details, accommodation bookings, tourist attractions, and more, ensuring a seamless and unforgettable experience
- Collaborate closely with their international team, including other Passenger Support Specialists, to resolve complex customer issues and optimise the overall passenger experience
- Maintain accurate records of passenger interactions, feedback, and complaints to help them continuously improve their services
Requirements for this Polish speaking Passenger Support Specialist job in Cape Town, South Africa :
- Fluency in Polish and English, both written and verbal, to effectively assist Polish speaking passengers from start to finish
- Exceptional interpersonal skills and a genuine passion for helping others, ensuring every passenger feels valued and well supported
- Proven problem-solving abilities, with a keen attention to detail and the ability to think on your feet in fast-paced situations
- A solid understanding of travel industry practices, such as airline operations, accommodation bookings, and general tourism information
- Proficient computer skills and the ability to navigate various software and communication platforms
If you meet the above requirements for this Polish speaking Passenger Support Specialist job in Cape Town, South Africa , we would like to hear from you! Please send your CV to today!
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