ROLE OVERVIEW:
To be a store “ambassador” who conveys the Brand’s philosophy and values. As such, to be responsible for maximizing sales performance by fostering relationships with customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.
RESPONSIBILITIES
- Welcome and serve the customer providing an excellent in-store experience at all times.
- Maintain and develop client relationships through an individual approach, leveraging CRM and digital tools.
- Be proactively engaged in cross-selling with all Departments and maximize sales opportunities to achieve individual sales targets and KPIs.
- Ensure to be up-to-date with fashion trends and competitors.
- Prove Brand and product knowledge.
- Deal effectively with customer complaints by liaising with the line manager when necessary.
- Ensure and maintain the shop floor and visual display to high standards, complying with Company operational guidelines and stock procedures.
- Contribute to ensuring a high level of security and be attentive to prevent product thefts.
KNOWLEDGE AND SKILLS
- Passion for human relations and sales.
- Problem-solving, curiosity, and interest in footwear, streetwear, as well as luxury/fashion, art, and design.
- Experience in building long-lasting relationships with clients.
- Able to work in a team as well as independently.
- Excellent communication and interpersonal skills.
- Passion and knowledge of the managed product category.
- English is a must; other languages are a plus.
REPORTING TO:
Retail Store Manager
WORK HOURS:
As a part-time position, you will be allocated hours based on company requirements.
Mon - Fri: 09:00 - 18:00
Sat: 09:00 - 14:00/15:00* (Peak Periods)
Public Holidays: 09:00 - 14:00/15:00* (Peak Periods)
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