Job category: FMCG, Retail, Wholesale and Supply Chain
Location: Cape Town
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction
Understand and translate business requirements into quality system solutions and ensure optimal system performance and stability through support and continuous improvement.
- Analyse current systems solutions and business requirements
o Interpret and provide input to translate complex business requirements into business requirement definitions and specifications
o Analyse and evaluate required system enhancements
o Analyse existing systems and interfaces for modification / improvement purposes
- Design new or enhanced systems to accommodate business needs
o Participate in the process design or re-design and translate business / user requirements / processes into a system design
o Change systems specifications based on testing problems / changing requirements
o Design interfaces and solutions with other systems
o Complete peer review of team change requests submissions
o Provide input to deployment plans based on designs
- Testing of proposed solutions
o Develop system test plans for system, regression and integration testing
o Perform systems testing and integration testing, and feedback results
o Assist business stakeholders with functional and integration testing of solutions and changes
- Participate in the implementation of new solutions to ensure successful integration into current environment
o Manage the creation and hand-over of the system administration procedures
o Participate in the post-implementation reviews for completed projects
o Ensure SME input during the implementation process
- Support current solutions
o Attend to user queries, incidents and requests as per ways of working
o Ensure the stability of the existing systems environment in line with agreed SLA’s
o Provide input and guidance for development and technical support teams
o Provide functional leadership and guidance
- Collaborate with and support ITS and the Business
o Integrate with relevant business and IT stakeholders
o Provide system input to design of user training material
o Provide operational support to the business area
o Provide knowledge transfer and support to team members
o Collaborate with 3 rd party service providers for operational, technical and functional support
- Create and maintain documentation
o Develop and maintain all relevant SDLC documentation
o Document, publish and maintain system design (new system developments and enhancements) and all interfaces with other systems
o Update standby and support manuals
- Minimum 3 years IT qualification
- Minimum 5 years relevant IT experience
- Will be required to perform standby duties on rotational basis
ADDITIONAL CRITERIA
- Strong SQL and relational database knowledge
- Strong working knowledge of various system integration formats
- Experience working on projects or large continuous improvement initiatives independently
- Project management and testing methodology knowledge
- Supply chain knowledge/understanding advantageous
- Takes ownership, accountability and is self-motivated
- Attention to detail is required
- Is aware of and responsive to internal and external events and influences on the technical landscape
- Ability to research technology-related concepts, trends and best practices, and apply findings
- Appropriately derives and organizes the essence of information to draw solid conclusions
- Looks beyond symptoms to uncover root causes of problems to be solved
- Synthesises data from different sources to identify trends
- Demonstrates a results-oriented mindset in planning and implementing activities/projects
- Monitors and tracks progress to ensure delivery of all planned commitments, and keeps the appropriate people informed
- Prepares clear, well-structured presentations using a variety of tools and techniques.
- Prepares written reports and briefs and communicates ideas clearly.
- Discusses issues and exchanges information with partners to identify areas of mutual interest and benefit.
- Convinces others by identifying benefits for all; looks for ways to increase the value of the partnership for all parties.
- Adjusts to work effectively within new work structures, processes, requirements, or cultures
- Demonstrates resourcefulness in acquiring necessary knowledge, skills and competencies to adapt to change
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