Reports to: Head of Business Information Systems
Main Purpose of Job
Responsible for managing the product roadmap, setting, prioritizing, and evaluating the work generated by the Development and Delivery Scrum teams in order to ensure the most valuable features and functionality are focused on as part of product and solution development.
Main Responsibilities
- Define the vision for the product and solutions
- Build positive and productive working relationships with clients for business growth
- Liaise with clients and business representatives to understand the needs of business
- Analyze client needs, consolidate it into the rest of our client base’s needs to determine roadmap items
- Build and maintain the prioritized product roadmap and communicating to internal and external stakeholders
- Involved in daily stand ups to steer and prioritized backlog items and to clarify features
- Anticipating client needs by interacting with the clients on their plans and ensuring clients are aware of our product roadmap
- Provide support to the Scrum Master and Scrum team to ensure the features are delivered as expected and that no impediments prevent the scrum team from making progress
- Serve as primary contact for client regarding any future enhancements and feature development
- Develop process improvements to achieve cost effectiveness and time saving
- Make critical business decisions to meet client expectations
- Provides guidance to projects within the group on delivery of the solutions and addressing business requirement problems as they arise
- Providing supervision and guidance to Agile delivery teams
- Providing updates to stakeholders on the overall delivery
- Do market research to establish future trends for clients to ensure the roadmap and technologies remain current
- Steer and review proposals from vendors and suppliers for any project that requires external input
- Build and present product presentations and demonstrations to potential customers
KPI’S
- Prioritized roadmap with proven interest from client base
- Training and Mentorship
- Internal & External Communication
- Stakeholder management
Qualifications and Experience
- Degree or Diploma with 8 to 10 years related experience in one or multiple IT areas
- Relevant certifications
- Proven experience in roadmap establishment and client relationship
- Proven experience Agile methodologies, preferably Scaled Agile Framework (SAFe)
- Product Owner experience
Key competencies and skills
- Strong organizational and leadership skills
- Strong communication skills (verbal & written)
- Strong stakeholder management skills
- Strong problem solving skills
- Professionalism
Personal attributes
- Be able to work both in a team and alone
- Excellent communication skills
- Deep Analytical Thinking
- Work collaboratively
- Influence and Negotiate
- Ability to work well under pressure
- Maintaining logical and balanced approach
- Self-motivated and self-managed
- Able to use initiative and take ownership
- Attention to detail
- Willingness to constantly update knowledge
- Inbuilt ability to multi-task, working on more than one issue and project simultaneously
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