Introduction
The Client Relationship Consultant (CRC) is primarily responsible for establishing relationships through engaging with prospective clients and existing clients. Through these engagements, the CRC will be expected to generate new business by identifying prospective clients’ needs and infiltrating their existing client base for cross-service/solution initiatives. The CRC will also maintain relationships with their existing client base through the implementation of various Client Relationship Audits (CRA) to ensure high levels of client satisfaction, thereby maintaining client retention ratios. The CRC is ultimately responsible for increasing new clients within their territory/region both in number and value whilst ensuring product saturation within the allocated client base.
Duties & Responsibilities
You are responsible for
Inclusive of, but not limited to:
- Providing Compliance Solutions
- Key Account Management
- Market and Industry Research
- Networking and Marketing Including via Professional and Social Media Platforms
- Lead Generation
- Reporting
Desired Experience & Qualification
You'll need a customer-first mindset and the following skills to succeed in this role:
- 3 – 5 years of experience working in a professional sales environment offering solutions, business to business with experience in the following:
- Marketing and selling of professional consulting products & services
- Development of client relationship strategies for sales and retention
- Development of client satisfaction strategies and measurement tools
- Preparing budgets, business proposals, and client presentations
- Working on client relationship management (CRM) software/systems
- Networking and building pipelines in accordance with sales velocity formulas
- Client resolutions and acting as the first line of contact for client inquiries, needs, or concerns
- Key Account Strategies and Management
Package & Remuneration
Salary: R 20 000 - R30 600 CTC per month (Dependent on experience)
Benefits: Cell phone, 3G, laptop + excellent career growth as well as a great commission structure.
Embark on an exciting, rewarding and challenging career move and join LabourNet, a market leader in the HR Management Services sector. If you enjoy rendering work that meets/exceeds high standards and want to fast track your career, LabourNet is where you want to be!
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