ENVIRONMENT:
SELL luxurious, tailor-made safaris by utilizing your sales charm and first-hand knowledge of African destinations as you provide exceptional customer services to clients as the next Africa Safari Expert sought by a dynamic Travel Tech company in Durbanville. Working alongside an energetic and enthusiastic group of people, you’ll help create everlasting memories for clients as they experience travel in the amazing continent of Africa. The ideal candidate will have a proven track record of achieving monthly targets and conversion rates, achieving high service levels, and acquiring and maintaining client and supplier relationships. You’ll also require a tertiary qualification in Travel and Tourism with 5+ years’ work experience in the Tourism industry specifically selling African safaris & experience in a sales environment dealing with direct consumers. You must have solid knowledge of various software systems - Tourplan, CRM, Google workspace with strong knowledge of African destinations, logistics, and properties.
DUTIES:
- Manage the entire client interaction from enquiry to post-travel.
- Share your first-hand knowledge of African destinations with potential clients.
- Prepare exceptional quotations and itineraries matching clients’ expectations and budget.
- Manage the entire booking process with a high level of attention to detail.
- Invoice and collect client payments.
- Ensure all travel documents are accurate and of the highest standard.
- Provide top-level customer support at all stages - before, during, and after travel.
- Meet all monthly sales targets.
- Go the extra mile to ensure exceptional customer service and a wow factor to all clients.
- Manage all internal systems and procedures efficiently and effectively.
REQUIREMENTS:
Qualifications –
- Tertiary qualification in Travel and Tourism.
Experience/Skills –
- 5+ Years’ experience in the Tourism industry specifically selling African safaris.
- 5+ Years’ experience in a sales environment dealing with direct consumers.
- Knowledge of various software systems - Tourplan, CRM, Google workspace.
- Strong knowledge of African destinations, logistics, and properties.
- Driven sales and customer service skills.
ATTRIBUTES:
- Excellent written and verbal communication skills.
- Superior interpersonal and organization skills.
- Ability to meet deadlines, accept challenges, and work under pressure.
- Capable of self-management and self-actualization.
- Highly flexible with the ability to work in a fast-paced and dynamic environment.
- Diligent, high degree of perseverance, and attention to detail.
- Strong problem-solving skills.
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