Senior Research and Insights Associate
The Senior Research and Insights Associate is responsible for providing research expertise, advice, designing solutions, and adding value to customers through delivering client-focused, appropriately analysed, data-driven insights and recommendation reporting. The role is also responsible for workshopping solutions and presenting their findings to clients.
Duties & Responsibilities
- Client advisory role to proactively address client requests and recommend solutions.
- Conduct client-facing engagements including survey design workshops, insights and recommendations report presentations, etc.
- Design and implement Research and Professional Services solutions including surveys, insights reports and recommendations that are creative, insightful, scalable, and re-usable based on best practice themes and guidelines.
- Compile and communicate the detailed brief to the team working on survey programming and client data requirements.
- Draw and schedule reports for the detailed analysis of data to create monthly insights report on survey results using the company's software (a multi-channel feedback platform), BI or Excel/other reporting tools.
- Assist with the creation of white papers.
- Identify trends within the industry and/or client environment/data and make these known to the client.
- Establish and build relationships with internal stakeholders and clients.
- Deliver projects on time, within budget, and at high quality with minimal supervision.
- Support the business development activities of the business with the creation of white/thought papers, case studies, etc.
- Train and develop junior members of the team.
Desired Experience & Qualification
- At least 3 years in a Senior Research position (essential)
- Excellent knowledge and application of quantitative methodologies, research design and techniques (5+ years) (essential)
- Experience working for a Research House/Market-research Supplier/Employee Engagement provider (essential)
- Client-facing interactions in various capacities such as research design and solution delivery (essential)
- Expertise in computing skills, specifically Microsoft Word, Excel and PowerPoint (essential)
- Experience/working knowledge of BI or dashboarding tool (advantageous)
- Qualitative experience (advantageous)
- Strong design experience including surveys and reporting (essential)
- Sampling methods and sample design (advantageous)
- Statistical skills and/or use of R/SAS/SPSS experience (advantageous)
- An understanding and experience in project management principles (essential)
- Experience in the field of Customer Experience (CX) or Employee Experience (EX) (advantageous)
- Leadership experience (advantageous)
- Excellent presentation skills
- The following qualifications will be considered (in order of preference):
- Master of Arts (Research Psychology) or other Master’s degree
- BA Hons (Psychology/Social Sciences) or other Honours degree
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