Dis-Chem Pharmacies requires a Cosmetic Cashier for their Mthatha new store, to support customer service at point of sale, while ensuring a world class shopping experience. Record customer transactions on the Dis-Chem operating system and ensure effective merchandising of Dis-Chem cosmetic and beauty products through excellent and consistent customer service.
Minimum Requirements:
Essential:
- Grade 12 / Matric
- A minimum of 6 months’ experience cashier/till operations experience
- Computer literate – MS Office
- Sound numerical skills
- Strong command of the English language
- Basic customer service
- Willing and able to work retail hours
Job Description:
- Customers at the cosmetic till point are your first priority to ensure efficient transactions takes place
- If there are no customers to attend to at the cosmetic till points you need to assist with merchandising of cosmetic products
- Escalate serious and unresolved customer complaints to manager
- Serve customers and implement a high standard of customer care and service
- Establish a professional relationship with customers
- Ensure personal and colleague’s hygiene and presentation
- Carry out and manage the Dis-Chem 5 star communication principles
- Refer cosmetic sales queries to the Cosmetic Consultant
- Be responsible for accurate cash flow
- Ensure that all line voids and price changes are approved and signed by a supervisor
- Exchange merchandise for customers and accept return goods by customers when authorized to do so
- Transact all purchases - receive and processes all payments such as cash, cards, vouchers, coupons and other payments excepted by Dis-Chem
- Answer questions regarding the store beauty merchandise when asked
- Process all loyalty cards including those of our accelerator partners (Discovery health Care, Medihelp Lifestage, Momentum Multiply, Legacy Lifestyle, ABSA Rewards and E-Bucks)
- When there are no customers to attend to at the cosmetic till point, assist with merchandising duties:
- Ensure that a high standard of cleanliness, merchandising and displays are maintained in both the window area and throughout the store
- Ensure that displays are present in an attractive manner
- Ensure that all goods are correctly priced and labeled
- Adhere to stock layout principles
- Ensure that merchandising displays in cosmetics area are faced up and stocked
- Ensure that the right shelf price takers are displayed
- Ensure cash is placed in the drop safe according to Dis-Chem standard operating procedures
- Be alert and verify all payments according to Dis-Chem verification procedure
- Adhere to Dis-Chem security policies and procedures
- Ensure the use of your code and password is restricted to only you, is safe and is changed regularly
- Ensure all outgoing stock/items are scanned and paid for
- Ensure that all money is strictly kept safely and securely inside the till
- Handle daily takings confidentially and only discuss it with management
- Be alert, recognize and report suspicious behaviour to management
- Keep all your daily takings (cash, cheques, vouchers, card slips, line voids and incomplete dockets) inside the till drawer until you place them in the drop safe
- Housekeeping must be in accordance to Dis-Chem standards. Make sure that your work station is always clean and tidy
- Adhere to Dis-Chem Policies and Standard Operating Procedures
- Adhere to Health and Safety rules and regulations
- Adhere to Dis-Chem Uniform and personal appearance policy
Competencies:
Essential:
- Promotions, personal selling, sales targets, customer liaison, product knowledge.
- In-depth knowledge of operating cash registers, and maintaining cash drawers
- Knowledge of processing sales, refunds and payments
- Strong command of English (written and oral)
- Accuracy
- Attention to detail
- Presentable
- Emotional intelligence
- Social awareness
- Accountability
- Problem-solving
- Analyse basic reports
- Trustworthy and honest
- Time management
Advantageous:
- Third additional language
Special conditions of employment:
- Willing and able to work retail hours
- Reliable transport and/or reside in close proximity to the store
- South African citizen
- Clear credit and criminal records
Remuneration and benefits:
- Market-related salary
- Medical aid
- Provident fund
- Staff account
ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN'T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, PLEASE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.
Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.
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