Dermalogica is recruiting a driven, organized, and experienced store lead to drive sales and business objectives and to be a Brand Ambassador in our ______________ Dermalogica Store.
Responsibilities:
- Ensure that sales and treatment revenue targets for the store are met monthly.
- Conduct accurate and detailed consultations and Face Mapping with each new client, ensuring all records are updated.
- Perform telephonic post-treatment and retail follow-ups with customers.
- Manage customer complaints, product returns, and ensure the highest level of customer service is adhered to in the store.
- Manage the POS system.
- Oversee day-to-day staff management and roster coverage.
- Assist the concept stores manager with staff assessments and training of new and existing staff.
- Manage inventory monthly and ensure it is recorded.
- Support the smooth running of daily operations in the store.
- Ensure the store is always correctly stocked, cleaned, and merchandised effectively.
- Plan and participate in in-store promotions.
- Participate in company promotional events (e.g., marketing activities, golf days, launches, IDI training, and trade shows).
- Maintain the highest level of personal hygiene and professional appearance at all times.
- Perform all tasks and administration according to the Policies and Procedures manual.
- Be completely familiar with all products, treatments, and concepts offered by Dermalogica, as well as all policies outlined in the Policies and Procedures manuals.
- Maintain product knowledge by attending all Dermalogica classes regularly and passing regular assessments (theory and practical).
Minimum Requirements:
- 3-year Skin Care diploma
- 4 years of experience in a supervisory role
- Previous experience with a high-end skin care brand
- Dermalogica experience advantageous
- Proficient in Microsoft Office
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