Wir sind ein international erfolgreicher Modeanbieter und in 30 Ländern weltweit vertreten. bonprix zählt zu den Top E-Commerce Unternehmen in Europa und ist eines der umsatzstärksten Unternehmen der Otto Group. Wir beschäftigen rund 4.000 Mitarbeiter und bieten durch unser Geschäftsmodell, unsere Innovationsfähigkeit und das internationale Wachstum beste Karrierechancen.
International. Digital. Sustainable. We have big goals. Our teams are bursting with positive energy and have a unique creative drive. Let's make a difference together, challenge the status quo and shape the future of the digital fashion world.
Join Customer Care Management (CCM) as we transform for international customer satisfaction in a digital world. We need you to standardize processes and drive innovation!
Your tasks:
You will manage major system-related projects (e.g. introduction of a contact response system). Your tasks include the creation of decision documents, project management, progress documentation and the communication of project status reports. You will independently plan resources and create an international overview of the systems used across our process landscape. You coordinate the CCM integration of the international system implementation (ramp-down/ramp-up). You will also monitor CCM system performance and escalate incidents/CCM requests to the IT department.
Your contribution:
You help to ensure that our large international system-related CCM projects are implemented on time and on budget and that stakeholders feel that they are in good hands.
Your environment:
Customer Care Management is an international matrix organization in which you work together with colleagues* from France, Germany, Italy and Poland.
Your freedom:
If you like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape.
Where bonprix is, is ahead. That's why we need people like you, who are simply more forward-thinking. People who think agilely and turn a "can't" into a "can do". Ideally, you also have the following:
Your education:
You have successfully completed a degree or training with a commercial focus.
Your experience:
You have experience of working in an international project environment and managing large-scale projects. Your technical-analytical understanding of customer service systems and your knowledge of customer service processes are an advantage.
Your skills:
You have English skills at least at B2 level, an entrepreneurial mindset as well as holistic thinking and experience in various project management methodologies (e.g. Lean, Scrum, Waterfall, Project Scorecard, Project Plan). You can make decisions based on business cases.
Your soft skills:
You are very experienced and enjoy working in an intercultural team. You are comfortable working in a fast-paced, sometimes stressful and changing environment. And you have a strong customer focus.
Become part of an open, tolerant and vibrant corporate culture and make your unique contribution. Apply now!
- Work-Life-Balance: 37,5 Stundenwoche, flexible Arbeitszeiten ohne Kernarbeitszeit und 30 Tage Urlaub
- Attraktive Arbeitgeberleistungen: bis zu 30 Tage Workation im europäischen Ausland, Zuschuss zum Deutschlandticket, 15% Mitarbeiterrabatt in vielen Konzernfirmen sowie Weihnachts- und Urlaubsgeld
- Weiterbildung: Breites Angebot an Personalentwicklungsmaßnahmen zur fachlichen und persönlichen Weiterbildung, inkl. digitaler Lernplattform mit vielen spannenden Angeboten
- Agiles Arbeitsumfeld: Coworking Spaces, mobiles Arbeiten und agile Arbeitsmethoden
- Zusätzliche Benefits: 3 Kantinen auf dem Campus mit Fokus auf regionalen Angeboten und immer vegetarischen oder veganen Alternativen, vielfältiges Betriebssportangebot und Sonderkonditionen in vielen Fitnessstudios(z.B. Elbgym),E-Ladesäulen auf dem Campus
- Offene Unternehmenskultur: unkompliziertes Miteinander und eine Duz-Kultur auf allen Hierarchieebenen, gemeinsame Sommerfeste und Weihnachtsfeiern mit dem gesamten Unternehmen
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