Service Express is seeking a skilled Network Engineer eager to join our team and make an impact within our business.
In this role, you'll deliver 2nd and 3rd level support to customers under our managed service agreements. You'll assist with the use of network and security systems across the organisation, and support the Sales and Services teams in fulfilling contractual commitments. Additionally, you'll design and implement solutions based on standard Service Express offerings, taking full technical ownership through to project completion.
Here's what this position is all about:
Provide operational assistance and support to customers and internal teams within the Managed Services business
Provide out of hours on call support for Network & Security support for contracted services & software support 24/7 on a rotational basis
Manage escalations to vendors where required and ensuring the customer is kept up to date on progress
Attend customer meetings and provide Network & Security technical solutions to deliver contracted services
Assist with performing Data Availability testing and full invocation for customers
Perform hands on activities within the data centres, which might include cabling, commissioning equipment, performing troubleshooting
Own and manage customer transitions activities to a defined process and to successful completion
Resolving support calls and attending customer sites as appropriate
Ensure change control process is followed for all changes to customer systems
Ensure the implementation of best practice and compliance with Network and Security procedures, routines and protocol including security, safety and regulatory
What we are hoping you can bring to the Service Express team:
At least 4 years working as a Network & Security Engineer or equivalent
Cisco CCNA / CCNP or relevant experience
Checkpoint CSSA / CCSE or relevant experience
Fortigate /Fortinet Firewall experience
F5 Load Balancers inc Big IP
Proven track record of supporting WAN / LAN based network services
Experience of network security & firewalls (CISCO & Checkpoint products)
Extensive knowledge & use of Microsoft applications (inc. VISIO)
Experience of using network management & diagnostic tools
Knowledge of industry trends and market developments
Passion for supporting and training staff, fostering knowledge sharing and development
Excel in problem-solving, with strong analytical and troubleshooting skills
Drive transformation by automating repetitive tasks for increased efficiency
Deliver exceptional day-to-day support and communication, both internally and externally
Demonstrate proactive initiative, strong customer-facing abilities, and excellent telephone etiquette
Ensure a professional approach in client interactions and service delivery
What you will get?
Up to £60,000 annual salary +15% Bonus
On-call rota with additional standby rates
Overtime pay
Continuous development with opportunities including Cisco and Checkpoint knowledge
Being a key stakeholder in replacing a Data Centre Core Network before 2027
Lifestyle Benefits, Employee Assistance Program, Private Medical Insurance and more
Paid volunteer hours
Collaborative company that focuses on providing our employees and customers through the best experience
On site Gym
Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.
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