ROLE PURPOSE As part of the Customer-facing Nexio SOC team, the Cybersecurity Incident Manager is a crucial role within an organization's cybersecurity team. The primary responsibility of the Cybersecurity Incident Manager is to detect, respond to, investigate, and mitigate cyber threats and incidents that occur within the organization's network and information systems. The Cybersecurity Incident Manager role requires strong technical skills, deep knowledge of cybersecurity principles and technologies, and the ability to work in a fast-paced, high-pressure environment. The Cybersecurity Incident Manager plays a crucial role in coordinating and providing technical support to resolve cyber defense incidents across the enterprise. The Cybersecurity Incident Manager is responsible for analyzing incident data, identifying vulnerabilities, and recommending remediation actions. The Cybersecurity Incident Manager performs log file analysis, triages incidents, conducts trend analysis, and handles real-time incident response tasks. The Cybersecurity Incident Manager tracks and documents incidents, publishes reports and collaborates with Corporate Riks and intelligence analysts. Additionally, the Cybersecurity Incident Manager stays updated on the latest cyber threats and coordinates incident response functions He/She should ideally have competency in security incident handling analysis experience in an established SOC environment and contribute to risk management. ROLE REQUIREMENT Adheres to the standard operating procedure and playbooks in the SOC. Impacts on Customer satisfaction and confidence in the SOC Service and service level performance. Validate and declare security incidents based on incident handling methodologies. Confirm severity levels (S0 to S4) using SLA severity classification. Provide guidance and support to SOC Analysts during incident response. Determine the impact on critical systems or data sets and advise on remediation steps. Manage security events, incidents, and service requests via the ticketing systems. Incident Coordination and Support: Provide expert technical support to Analysts and Operational personnel to resolve incidents. Coordinate incident response activities and ensure timely resolution. Incident Analysis and Remediation: Correlate incident data to identify vulnerabilities and recommend remediation. Analyze log files from various sources to detect network security threats. Perform incident triage, determine scope and impact, identify vulnerabilities, and suggest remediation actions. Collect intrusion artifacts and leverage data for mitigating potential incidents. Incident Reporting and Communication: Perform trend analysis and report on cyber defense incidents. Track and document incidents from detection to resolution and closure. Write and publish incident findings, guidance, and reports for relevant stakeholders. Produce after-action reviews and facilitate lessons learned sessions. Real-Time Incident Handling: Conduct real-time incident handling tasks, including forensic collections, threat analysis, and system remediation. Collect artifacts and inspect for possible mitigation on enterprise systems. Collaboration and Liaison: Serve as a technical expert and liaison to Incident Analysts and Operational personnel. Coordinate with intelligence analysts to correlate threat assessment data. Monitor external data sources to stay updated on cyber defense threat conditions. Additional Information: Individuals at this level are competent in best practices in security incident handling in an established SOC. Able to build strong interpersonal relationships with the SOC team and customer stakeholders. Competent communication skills and communication of complex information to non-technical stakeholders. Competent in producing and presenting work. Good understanding of security incident analysis and incident handling practices, proficient knowledge of networking protocols, operating systems, and security architecture in an established SOC. TECHNICAL / PROFESSIONAL COMPETENCIES Adhere to operational processes in the NIST CSF, CIS CSC, NIST SP 800-53, and MITRE ATT&CK framework Proficient in incident triage methodologies and techniques to identify and investigate potential security threats and apply playbooks. Prior experience to advise, plan, deploy, configure, manage, and monitoring large-scale and complex cyber defence and IT risk management and information or cybersecurity solutions. QUALIFICATIONS & EXPERIENCE Grade 12 One or more of these industry Cybersecurity Certifications: such as CISSP, GCIH, GCIA, or relevant vendor-specific certifications Minimum of four (4) years of work experience, and three (3) years of relevant experience in an established SOC and information security/cybersecurity Analytical, problem-solving, and critical-thinking skills. Strong knowledge of cybersecurity principles, incident response methodologies, and defense-in-depth practices. Proficiency in analyzing log files, conducting trend analysis, and correlating incident data. Experience with incident triage, vulnerability identification, and remediation recommendations. Familiarity with forensic tools and techniques for collecting artifacts. Excellent communication, documentation, and report-writing skills. Ability to coordinate incident response functions and collaborate with internal and external teams. Stay informed about the latest cyber threats and industry developments. LEADERSHIP COMPETENCY REQUIREMENTS Ethics: Maintain integrity, professionalism, and promote ethical behavior. Crisis Management: Effectively respond to and manage cybersecurity incidents. Responsive to Requests: Responsiveness to reasonable customer, supplier, and management requests. Attention to Detail: Pay attention to detail and ensure deliverables undergo quality reviews. Proactive and Reliable: Be proactive, innovative, and demonstrate reliability. Customer-Centric Approach: Put the customer first and go the extra mile in the company's best interest. High-Performance Team Player: Positively contribute to the high-performance team. Emotional Intelligence and Integrity: Demonstrate emotional intelligence and act with integrity. Teamwork and Collaboration: Work well with others and maintain a high-performance team ethic. Willingness to Learn: Be open to learning a range of security technologies and platforms. Positive Attitude: Maintain a positive attitude in the face of challenges. Leadership Potential: Exhibit the potential for leadership by taking ownership of assigned tasks, demonstrating a sense of responsibility, and displaying a strong work ethic. Show willingness to share knowledge, and contribute to the development of the team and its capabilities.
